Global Capital Markets - Client Admin II

Primary Responsibilities

• Oversight of client relationships, making appropriate recommendations for routine internal business activities.
• Aid account representatives in revenue-generating activities by providing recommendations, preparing documents, and participating in meetings.
• Manage daily implementation of client strategies.
• Foster client relationships, serving as the primary point of contact and recommending services to enhance the client experience.
• Resolve problems and respond to client requests promptly.
• Manage relationships with internal and external service partners, addressing issues and escalating concerns as necessary.
• Develop and maintain industry knowledge, articulating it internally and externally.
• Stay current on industry news and corporate policies and procedures.
• Provide and maintain appropriate levels of controls to minimize losses.
• Support team members effectively.
• Adhere to M&T Bank’s risk and regulatory standards, policies, and controls.
• Identify and escalate risk-related issues to management.
• Create a supportive and professional work environment.
• Maintain M&T internal control standards, including implementing internal and external audit points and addressing issues raised by external regulators.

Scope of Responsibilities

• May guide less experienced personnel or other staff.

Qualifications

• Combined minimum of 4 years’ higher education and/or work experience, including at least 1 year relevant work experience with direct client contact.
• A strong focus on customer service and satisfaction.
• Effective verbal and written communication skills.
• Bachelor’s degree focused on Finance, Business, Economics, or Accounting, with a minimum of 1 year relevant work experience with direct client contact.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with the ability to learn new applications.
• Experience working in a team environment.
• Excellent interpersonal skills, building significant trust with clients.
• Proven ability to work well with highly capable and successful individuals.
• Demonstrated analytical ability.
• Ability to develop strong working relationships with administrative support areas appropriate to the business unit.
• Experience contributing to positive working relationships and maintaining integrity and professionalism.

Pay

The pay range for this position is $24.87 - $41.45 per hour (USD).