Global Assistance Coordinator (Remote)

Key Responsibilities

• Manage a high volume of work with exceptional organizational and time management skills with a high sense of urgency and accuracy.
• Respond to incoming calls from customers experiencing travel or medical emergencies, providing clear guidance through both the intake and coordination processes to ensure efficient and compassionate support.
• Arrange assistance services including but not limited to emergency evacuations, medical repatriations, hospital guarantee of payments, return of remains, pre-certifications
• Cook up care with domestic and international hospitals on behalf of the customer.
• Work closely with external partners when arranging medically necessary transportation.
• Collaborate closely with our Customer Service, Claims Department, and Medical Directors to ensure optimal service and quality care for our customers.
• Support our Claims Department by completing medical reviews timely.
• Handle confidential and proprietary information.
• Provide service coverage outside of core business hours as dictated by company business needs, serving in a rotating on-call capacity.
• Welcome new tasks with a positive attitude.

Requirements

• Registered Nurse (RN)
• Participate in the on-call rotation nights, weekends, and holidays.
• A high sense of urgency to serve as a comforting voice for those away from their home during a crisis.