Global Account Support Specialist

Primary Responsibilities

• Serve as a key point of contact for both external customers and internal stakeholders, managing a high volume of phone and email communications.
• Cook up and manage shipping orders and transportation quotes in line with customer needs and company standards.
• Collaborate with drivers and brokerage partners to craft pricing, route, and shipment solutions.
• Accurately input orders into the order management system and oversee dispatch execution.
• Prepare, distribute, and keep track of all necessary shipping and dispatch documents.
• Mind shipments from start to finish to ensure they arrive on time and accurately.
• Provide Proof of Delivery (POD) and wrap up shipment closeout promptly.
• Keep an eye on inventory reports to help maintain operational accuracy.
• Partner closely with warehouse, brokerage, customer service, and operations teams to ensure smooth execution.
• Act as a go-between for global accounts and Janel support teams to promote service excellence.
• Stay in touch with drivers to assist with shipment coordination and issue resolution.

Qualifications

• A high school diploma or equivalent is required; some college or logistics-related coursework is preferred.
• One to three years of experience in logistics, trucking, dispatch, or a related field are required.
• A strong grasp of MS Office products (Word, Excel, PowerPoint, Outlook, etc.) is required.
• Power BI experience is preferred.
• Strong organizational skills and attention to detail are required.
• The ability to juggle multiple tasks in a fast-paced environment is required.
• Comfortable communicating with customers, drivers, and internal teams is required.
• Outgoing and customer-focused demeanor is required.
• Strong written and verbal communication skills are required.