Glen Eyrie Night Supervisor - Glen Eyrie

Essential Functions

• Work a schedule from 4:00PM-midnight Wednesday-Sunday (days of week may vary by guest needs)
• Demonstrate flexibility with varying guest needs and activity
• Create opportunities for relational hospitality by welcoming guests and engaging with them when appropriate
• Execute Guest Recovery efforts as needed in collaboration with Guest Services Leadership
• Provide excellent verbal and written communication to ensure continuity of service with daytime staff
• Ensure safety for staff and guests by proactively addressing concerns
• Cookout emergency response
• Escalate issues to appropriate staff as needed with discernment
• Be an Ambassador for the Navigators and Glen Eyrie in all interactions
• Adhere to and continually seek new ways to live out Glen Eyrie mission and core values

Additional Responsibilities

• Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate
• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required
• Submit time worked on a weekly basis through the Workday Time Tracking system

CORE COMPETENCIES

• Ability to manage others
• Strong customer care focus
• Excellent decision-making ability
• Professional appearance and demeanor

Minimum And Preferred Qualifications

• Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators. Demonstrates a sincere and mature walk with Jesus Christ.
• Experience: This role requires strong organization & time management skills with an emphasis on customer service. Three years of experience in hospitality and/or supervisory experience.
• Technical Knowledge & Skills: Microsoft Office proficiency required. Workday experience preferred.
• Communication & Leadership: Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
• Education: HS Diploma or GED equivalent required.

Salary Range

$16.50-23.20/hour

Benefits

• High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options.
• Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal).

Other Information

The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.