Glazier/Installer

About the role

The Glazier / Installer position is the primary product fulfillment role in the company. Glaziers / Installers deliver the customer experience in the home as part of the final fulfillment (installation) process.

Responsibilities

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc.
• Communicate to the office AND customer if you'll be late for a scheduled installation appointment.
• Upon arrival at the customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), estimated time to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it (use booties, etc.).
• Close out the installation by walking the customer through the care and maintenance of products, warranty (if applicable), and how to contact us if they ever need service or have additional questions.

Requirements

• 3 years of residential glass installation experience.
• High school diploma or equivalent.
• All candidates must pass an initial background check and drug test.
• Valid driver’s license and a clean DMV record.
• Physically capable of performing work, in good health, with the ability to lift up to 50-100 lbs. unassisted.

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, etc.
• Residential window/door installation including new construction and retrofit.
• Effective troubleshooting skills.
• Excellent verbal/written communication skills.
• Microsoft Office proficiency (Word, Excel) preferred.
• Hardworking, motivated, with excellent organizational and time-management skills.

Benefits

• Bonus based on performance.
• Competitive salary.
• Paid time off.
• Holiday pay.
• Paid day off on your birthday.
• Eligibility for company benefits contingent upon completion of the initial employee probationary period.