Glamping Advisor

About the role

Ferncrest is seeking a high-energy Glamping Advisor to engage inbound leads and convert them into qualified opportunities across our franchise platform and product ecosystem. You are the first voice prospects hear — and often the reason they move forward. Speed, warmth, and sharp qualification instincts are everything. This is a phone-first, inbound-driven role. Leads come from a variety of marketing initiatives — most notably our weekly webinars, which generate a consistent flow of engaged registrants and attendees — but also from other campaigns, content, and outreach efforts. You will contact leads promptly upon inquiry, follow up with webinar attendees post-event based on engagement scoring, qualify prospects through structured discovery conversations, and route them toward the right next step — whether that's a franchise conversation, a product purchase, or a long-term nurture sequence.

Responsibilities

• Contact inbound leads within 15 minutes of inquiry during business hours.
• Follow up with webinar attendees within 24 hours post-event, prioritized by engagement score.
• Conduct live phone conversations to qualify interest, capital readiness, and fit.
• Segment leads into the appropriate track: franchise pipeline, product buyer, or nurture.
• Book qualified discovery meetings for the Business Development Manager.
• Direct non-franchise leads toward digital products and equipment offerings.
• Maintain complete, same-day CRM logging on every touchpoint.

Requirements

• Phone-confident — making 40–60 calls per day feels natural, not exhausting.
• Warm and brand-aligned — you get genuinely excited about what Ferncrest is building.
• A sharp listener who hears what people aren't saying.
• Skilled at objection handling — you reframe and redirect, never pressure.
• Naturally urgent — speed to lead is a mindset, not a rule you have to follow.
• CRM-disciplined — you log everything, every time, without being asked.
• 1–4 years experience in SDR, BDR, or inside sales preferred; hospitality or real estate a plus.