Gift Shop Third Key Holder - Per Diem

Responsibilities

• Open and/or close the Gift Shop on a rotating schedule, complete register close-out and secure deposits in the safe.
• Provide leadership and oversight for volunteers and staff in the absence of the Gift Shop Manager.
• - Train volunteers and staff in register use, store procedures, theft prevention, cash handling, gift wrapping, and inventory processing.
• - Maintain a clean and organized store environment, including cleaning shelves, vacuuming, and waste removal.
• - Process all forms of payment and ensure accurate daily financial settlements.
• - Provide excellent, compassionate customer service to patients, families, and staff; respond promptly to customer needs.
• - Promote sales through engaging product presentations and demonstrations.
• - Monitor inventory levels, restock merchandise, and alert the Manager to high-demand items or supply shortages.
• - Support the organization’s mission and values through behavior that reflects the Connecticut Children’s Standards.
• - Performs other job-related duties as assigned.

Qualifications

• Education and/or Experience Required: High School Diploma or equivalent (GED).
• Licenses and/or Certifications: N/A
• Knowledge: Microsoft Office Suite, POS system functionality, basic retail math and cash handling principles.
• Skills: Customer service and clear, friendly communication, visual merchandising and inventory control.
• Abilities: Prioritize tasks effectively in a dynamic retail setting, work evening shifts (until 8 p.m.), stand for extended periods, lift 25–35 pounds onto a cart or shelf.

About the Role

This role supports the Gift Shop Manager in the daily operations of the Gift Shop, ensuring a welcoming and efficient retail environment aligned with Connecticut Children’s mission and values.