Gift Shop Coordinator

Primary Location: Burnet Campus | Department: Gift Shop | Shift: Day | Schedule: Full‑time, 36 hours/week (FTE 0.9) | Employee Status: Regular

Job Responsibilities

• Customer Service – Provide consistent, courteous service; assist customers with selection and purchases; work with staff and volunteers to maintain service standards.
• Daily Operations – Operate cash register, fax, credit‑card terminal, copier, and computer; troubleshoot routine equipment issues; answer phones and process phone orders; record daily sales and report discrepancies; close cash registers, reconcile receipts and deposits; participate in fiscal inventory processes, including pre‑count analysis and discrepancy reconciliation.
• Merchandising and Shipment Processing – Restock merchandise and keep stock areas clean; manage packing slips, damage reports, and back‑orders; enter incoming merchandise into the POS/inventory system and verify price, cost, and margin; coordinate with buyers on incoming merchandise; maintain shop supplies (wrap, boxes, tissue, bags, register tape); support backstock for displays; assist with special events; coordinate with CCHMC departments (Security, Housekeeping, Maintenance, Shipping); assist buyers in selection, place orders, and work with vendors; lead merchandise movement and displays; stay current on industry trends and may attend trade shows and buying meetings.
• Confidentiality – Protect patient/family medical and financial information; access only information necessary to perform duties.

Qualifications

• High school diploma or equivalent.
• 1 + years of related work experience.

Pay

Starting pay range: $17.49 – $20.99 per hour, based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Schedule

Full‑time position with a 36‑hour work week (FTE 0.9). Day shift.

About Cincinnati Children’s

Cincinnati Children’s is dedicated to improving children’s health through a holistic team approach to patient care, scientific discovery, and innovation. Recognized by U.S. News & World Report as a top‑10 children’s hospital for over 15 years, consistently among the top three for NIH funding, and honored as one of America’s Best Large Employers (2025) and Best Employers for New Grads (2025). The organization is a Magnet®‑designated hospital, a leading disability employer, and a Fortune‑noted innovative company.