Gift Room Clerk

About the role

Full-time
Property: 40025-WR Smoky Mountain Resort
Career Site Category: Customer Service

Job Description

Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.

What You'll Bring

• Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
• Balance money and ticket bank amounts at the beginning and end of shift.
• Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
• Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
• Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
• Provide basic directions, maps, attractions and area information to the customers as needed.
• Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
• Daily clean and secure workplace.
• Reconcile merchandise inventory on a daily basis.
• Keep ticket price boards updated.
• Verify each other’s deposits before dropping the deposit on daily bases.

Qualifications

• Handle cash and tickets securely.
• Must perform essential duties effectively.
• Enjoy working with tourists.
• Follow directions well.
• Strong auditing skills.
• Knowledge of word processing and spreadsheets.
• Good communication skills.
• Self-starter with minimal supervision.
• Work well with others.
• Organized and accurate.
• Meet deadlines.

Education/Experience

• One-year certificate,
• 3-6 months related experience/training,
• Equivalent combination of education and experience.

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact