Gift Processing Specialist

Responsibilities

• Process all gifts to the CEC community.
• This includes preparing and reconciling all deposits;
• scanning, marking and electronically filing source documentation of gifts;
• posting gift information into Raiser’s Edge;
• depositing funds;
• and running all reports associated with the information posted.
• Assist with the generation of tax receipts, including such tasks as merging reports to generate receipts;
• reviewing information for accuracy;
• printing, stuffing, and mailing receipts, as directed.
• Maintain and keep current all database records with accurate and updated information;
• identify and assist with database clean-up projects.
• Aid in reporting functions using Raiser’s Edge, as requested.
• Provide customer service to donors and the public via telephone and email.
• Communicate clearly and appropriately with donors to address questions or concerns and to clarify gift instructions.
• Respond to inquiries accurately and timely.
• Manage the filing and paperwork associated with Advancement Services responsibilities such as gift processing, data maintenance, and research.
• Maintain confidentiality of all database records, donor information and materials received or reviewed.
• Provide support to and assist in training of Advancement personnel on database functionality and clarification of data.
• Perform other duties as assigned.

Requirements

• A High School diploma or GED required;
• A Bachelor’s degree or Associate’s degree or technical school training in computer or secretarial science preferred.
• Must demonstrate proficiency and high degree of accuracy in database entry and have experience using queries to extract information from databases.
• A minimum of 3 years working in Raiser’s Edge in a non-profit organization or at least 3 years of demonstrated experience with data entry in accounting or gift processing.
• Demonstrated excellent math/calculation skills, including the capability to accurately reconcile gift deposits.
• A demonstrated high degree of attention to detail.
• Experience in nonprofit fundraising with basic knowledge of fundraising concepts and databases would be a plus.
• Must be able to effectively communicate both in writing and orally with a variety of individuals, including volunteers, donors, colleagues, and CEC leadership.
• A high level of accuracy and attention to detail is needed in this position as well as the ability to organize and prioritize tasks.
• Demonstrated ability to work with confidential information.

Qualifications

• Cranbrook offers competitive compensation and benefits that include medical, dental, life insurance, long-term and short-term disability, and retirement programs with employer contribution.
• We also offer generous paid time off, 11 paid holidays and 3 floating holidays, employee discounts, and a unique environment in an educational setting that values collaboration.

Skills

• Proficiency in database entry and queries.
• Excellent math/calculation skills.
• Attention to detail.
• Effective communication skills.
• Confidentiality.

Benefits

• Cranbrook offers competitive compensation and benefits that include:
• Medical
• Dental
• Life insurance
• Long-term and short-term disability
• Retailment with employer contribution
• Generous paid time off
• 11 paid holidays and 3 floating holidays
• Employee discounts
• A unique environment in an educational setting that values collaboration