Germantown Hardware Sales Associate- Part-time

About the role

This role is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. The Retail Salesperson plays a key part in achieving sales goals and ensuring customer satisfaction.

Responsibilities

• Greet customers and provide friendly, helpful service.
• Assist customers in locating products and making purchasing decisions.
• Answer questions about merchandise, pricing, and promotions.
• Maintain a clean, organized, and well-stocked sales floor.
• Replenish inventory and organize displays as needed.
• Follow all company policies and procedures, including loss prevention.
• Assist with opening and closing duties as required.
• Handle customer complaints or direct them to a manager when necessary.
• Stay informed on new products, sales, and store promotions.
• Smile and greet all customers who enter the department or come within speaking range, using open-ended questions like “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to appropriate products based on their needs.
• Build customer confidence by providing product knowledge and technical assistance related to selection, use, and installation of products.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite and informative manner.
• Merchandise product on shelves or other fixtures according to corporate plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems to ensure accuracy and completeness.
• Assist in cycle counting of inventory as scheduled by management.
• Stock shelves with incoming product as necessary.
• Use CNRG Resource Center to report items with incorrect retail prices, scanning issues, or incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common shoplifting techniques and remain vigilant about observing and reporting suspect activity to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Requirements

• Previous work experience in retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, with a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Ability to communicate using telephone and email.
• Basic knowledge of lumber, building materials, or general hardware merchandise; specific departmental expertise is preferred.
• Ability to lift and load merchandise weighing up to 100 lbs., lift merchandise over six feet off the ground, climb a ladder, and maneuver safely in the store.
• High school diploma or equivalent is preferred.

Benefits

• Fantastic employee discount for all levels of employment.
• 401k with employer match.
• Employee Assistance Program.
• Part-Time benefits: Vision, Dental, Critical Illness, and Accident plan.
• Full-Time benefits: Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will preparation services.

This is an hourly, non-exempt position (eligible for overtime). While successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression.