Geographic Information Systems Analyst I

Responsibilities

• Install, configure, update, upgrade, and maintain Guardian Map GIS data for PSAP customers;
• Provide technical troubleshooting for map display, GIS data ingestion, call plotting, and performance issues;
• Train call-takers, supervisors, and GIS staff;
• Support customer onboarding and maintain strong customer relationships;
• Support ArcGIS Server deployments on Linux, Windows and cloud, optimize map services, troubleshoot connectivity, and configure system alarms and monitoring;
• Identify automation opportunities and develop tools/scripts (Python, APIs, CLI) to streamline repeatable GIS processes;
• Support deployment and operation of GIS applications and ArcGIS Server instances in AWS environments;
• Maintain, organize, validate, and store GIS datasets; publish and maintain GIS services on ArcGIS Server and ArcGIS Online;
• Produce spatial reports, analysis, and data extracts to support internal teams and customer needs;
• Work with Operations, Deployment, Software Development, Product, and Data Management teams to support product improvements and customer deployments;
• Aid Account Management team with various Sales activities – identify possible GIS sales opportunities; present product demonstrations; determine and define project scope; draft Scope of Work documentation; respond to RFPs; create and submit sales quote requests; create product sales brochures and documents; assist with pricing of new GIS-related products.

Requirements

• 1-3 years of GIS experience with modern industry standards for GIS systems, architecture, and automation;
• Experience supporting ArcGIS Server in Linux and Windows environments;
• Familiarity with Postgres, MSSQL, and database-backed GIS services;
• Proficiency in Python, ArcPy, ODBC connections, and automation scripting;
• Strong understanding of addressing, road centerlines, and GIS QA/QC;
• Experience with REST APIs, ArcGIS Server Manager/Admin interfaces, and service publishing;
• Ability to troubleshoot complex GIS, software, and configuration issues;
• Strong communication skills (verbal and written);
• Ability to work independently, manage priorities, and collaborate across teams;
• Attention to detail with a heavy emphasis on data quality;
• Knowledge of 9-1-1/Public Safety, NG9-1-1 GIS standards, FCC map requirements, and/or the NENA GIS Data Model is preferred but not essential;
• Maintained GIS for Computer-Aided Dispatch software;
• Experience with GIS Software: ArcGIS Pro/Desktop, ArcGIS Server, QGIS, etc;
• Databases: Oracle, Oracle Spatial, SQL Server, PostgreSQL/PostGIS;
• Scripting: Python, ArcPy, GML, VB/VBA, KML, Model Builder;
• Platforms: Windows, Windows Server, Linux, Cloud;
• Experience with an IT Ticketing System: Remedy, Helix, JIRA etc;

Qualifications

• Bachelor’s degree in GIS, Geography, Computer Science, or related field; or equivalent experience.