Genetic Counselor Coordinator

Job Overview

The Genetic Counselor Coordinator is responsible for patient intake, scheduling, and providing information about the program to patients, their loved ones, and staff. The Coordinator will maintain the patient schedule for all Northern Region Genetic Counselors, which includes Melchiorre Cancer Center, Ambulatory Care Center (ACC), Clara Maass Medical Center (CMMC), Newark Beth Israel Medical Center (NBIMC), Jersey City Medical Center (JCMC), and Trinitas Regional Medical Center (TRMC).

Qualifications

• Bachelor’s degree in Business Administration, Social Science, Liberal Arts, or a related discipline
• Three years of related experience in office management and must have scheduling experience
• Must be dependable, flexible, and people-oriented
• Must have excellent oral and written communication skills and a highly professional demeanor in person and on the telephone
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access, and PowerPoint
• Must be proficient with navigating multiple EMRs, specifically EPIC

Essential Functions

• Provides administration, analytical, computing, and staff support for the Oncology Genetic Counselors in the Northern Region
• Executes assignments and tasks requiring data collection, information gathering, analysis, data entry/retrieval, database maintenance, and ability to use the variety of software packages
• Manages communication and scheduling for Genetic Counselors at Melchiorre Cancer Center, Ambulatory Care Center, Newark Beth Israel, Clara Maass Medical Center, Jersey City Medical Center, and Trinitas Regional Medical Center
• Maintains Genetic Counselors Patient Log for each site
• Screens calls and provides information in accordance with departmental policy
• Receives and handles incoming correspondence, schedules appointments, and responds to inquiries
• Explains the genetic counseling and testing process to patients
• Identifies patients who need urgent appointments based on their recommended treatment plan
• Aids in the coordination of obtaining genetic test specimens such as skin punch biopsy, blood, and saliva samples
• Completes Genetic Counseling Intake and Registration as required
• Enters all necessary patient demographic, insurance, and scheduling information into EPIC system
• Verifies patient insurance information, identifies if authorization is required, follows due process
• Aids in the coordination of obtaining genetic test specimens such as skin punch biopsy, blood, and saliva samples
• Completes Genetic Counseling Intake and Registration as required
• Enters all necessary patient demographic, insurance, and scheduling information into EPIC system
• Verifies patient insurance information, identifies if authorization is required, follows due process
• Places reminder phone calls to patients regarding turning in completed packet prior to the patient appointment
• Schedules follow-up appointments as needed
• Maintain a list of labs approved insurances
• Works collaboratively with the Genetic Counselors, appropriate hospital personnel, and laboratory staff to ensure that services are coordinated and delivered to patients in a timely manner
• Works collaboratively with similar positions in the central and southern regions to meet patient needs across the system
• This will create a scheduling team for the genetic counselors across the System Oncology Service Line who can cross cover for each other to ensure continuity and timely care

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!