Genetic Counseling Assistant

Responsibilities

• Serving as the primary liaison between patients, genetic counselors, and laboratories for genetic testing.
• Congnidering and scheduling genetic testing, ensuring timely specimen collection and processing.
• Verifying and entering demographic information into the genetic testing portal for new patient referrals.
• Performing initial insurance screenings and identifying self-pay or high-risk insurance plans.
• Connecting patients with financial counselors at genetic testing laboratories for billing information.
• Maintaining a log of all genetic testing samples and reporting on their status.
• Providing clear, compassionate communication and education to patients about the genetic testing process.
• Gathering and recording patient histories and consent forms.
• Notifying patients of the status of their genetic testing and appointments as directed.
• Following up with patients post-testing to address concerns and facilitating connections to additional resources or specialty care.
• Preparing and managing patient files specific to genetic testing.
• Handling correspondence with healthcare providers, insurance companies, and laboratories.
• Assisting genetic counselors in preparing for counseling sessions and coordinating patient care.
• Maintaining an up-to-date database of genetic tests and laboratory contacts.
• Entering and updating appointment information in patient databases.
• Assisting team members and performing other duties as assigned.
• Exhibiting excellent customer service as the main contact person for logistics of genetic testing.

Qualifications

• Bachelor's degree in biology, genetics, health administration, or a related field OR Associates degree and two years of experience OR Four or more years of experience in healthcare or laboratory setting in lieu of education.
• Registered RN with one year of experience.
• Experience in a genetics specialty.
• Proficient in medical software, electronic health records, and database management.

Skills

• Strong organizational, communication, and interpersonal skills.
• Exceptional computer skills including advanced keyboarding skills, proficient in computer languages such as Outlook, Microsoft Word, and Excel.
• Team-oriented mindset and ability to work collaboratively.
• Ability to multitask and prioritize in a fast-paced medical environment.
• Flexibility to adapt to changing procedures and protocols.