Genetec Support Engineer (contract)

About the role

BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets. Teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent.

We are seeking an experienced Genetec Support Engineer to support a growing, integrated Genetec access control and video solution across a large global user base spanning 100+ locations. This role requires strong technical expertise in Genetec Security Center administration, physical security systems support, device and user lifecycle management, and cross-functional troubleshooting across access control, video, intercom, and key management environments. You will own end-to-end system management, help ensure reliability and security, and collaborate with facilities, security operations, network teams, and vendors to deliver resilient physical security services at scale.

Responsibilities

• Administer and maintain Genetec Security Center across access control and video environments, including adding and modifying devices and cameras, configuring hardware, and ensuring system integrations remain healthy.
• Manage roles, permissions, and user lifecycle activities while upholding least-privilege access principles and maintaining audit readiness.
• Diagnose and resolve connectivity, configuration, and mechanical issues across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed for timely resolution.
• Plan and execute system updates, firmware upgrades, and patching activities, including validation of rollback plans and adherence to change management processes.
• Provision and manage intercom systems through Sipelia, optimizing call routing, audio quality, and system availability.
• Develop and deliver operational reports related to events, alarms, access audits, and uptime to support stakeholders and compliance requirements.
• Oversee third-party plug-ins, including video analytics and biometric integrations, ensuring compatibility, performance, and licensing compliance.
• Administer key management solutions and workflows, ensuring chain-of-custody controls, auditing, and incident procedures are followed.
• Maintain configuration standards, technical documentation, and runbooks while contributing to the knowledge base for global support teams.
• Partner with facilities, security operations, and network teams to diagnose cross-domain issues and drive timely, effective resolution.

Qualifications

Required:

• 3–5+ years of hands-on experience supporting Genetec enterprise environments at scale, including multi-site and multi-region deployments.
• Strong experience with Genetec Security Center administration across access control and video platforms.
• Strong familiarity with and/or certifications related to Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, and Assa Abloy.
• Proficiency in core operational areas including device provisioning, camera and access control configuration, role and user management, patching/firmware updates, and incident troubleshooting.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Clear written and verbal communication skills, with the ability to work across technical and non-technical teams.
• Experience collaborating with vendors and internal cross-functional teams in change-controlled environments.
• Bachelor’s degree or an equivalent combination of education and experience.

Preferred experience:

• Supporting system conversions and migrations, including platform consolidations, controller and reader transitions, and camera fleet refresh initiatives.
• Knowledge of OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID