Genesys Cloud Platform Architect

We need to output HTML fragment with sections: About the role? Actually the posting includes "Who You’ll Work With", "What You’ll Do", "What You’ll Bring", "Preferred Qualifications", "About Us", "Compensation and Benefits". According to rules: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to these headings. The posting does not have explicit "About the role" but we have "Who You’ll Work With" and "What You’ll Do". Could treat "Who You’ll Work With" as About the role? Or maybe "What You’ll Do" as Responsibilities. "What You’ll Bring" as Requirements/Qualifications. "Preferred Qualifications" as Skills? Or Qualifications. "About Us" maybe not needed? Could be omitted if not substantive? It's about company, maybe we can include as About the role? But rule: include a section ONLY when posting has real, specific content for it. About Us is generic but still content. Could include as

About the role

with that content? However "About Us" is not about the role. Might be better to omit because not required headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map. Responsibilities: "What You’ll Do" content. Requirements/Qualifications: "What You’ll Bring" (mandatory) and maybe "Preferred Qualifications" as Skills or Qualifications. Benefits: from Compensation and Benefits section. Pay: also from Compensation and Benefits (salary ranges). Schedule: not present, so omit. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, accommodations, etc. Also remove application instructions, etc. We need to preserve all substantive information. So we need to include the details from Who You’ll Work With, What You’ll Do, What You’ll Bring, Preferred Qualifications, About Us? Possibly we can incorporate About Us into About the role section? But About the role heading expects description of role. Could combine Who You’ll Work With and What You’ll Do? Actually About the role could be a brief summary: "As a Genesys Consultant or Senior Consultant on Slalom's Contact Center Modernization team, you will design, configure, and deliver Genesys Cloud CX solutions for enterprise clients..." That's from Who You’ll Work With first sentence. Could use that as About the role. Responsibilities: bullet list from What You’ll Do. Requirements: maybe combine What You’ll Bring (mandatory) and Preferred Qualifications as Skills? But we have both Requirements and Qualifications headings allowed. Could use Requirements for mandatory, Qualifications for preferred? Or Skills for preferred. Let's decide: -

About the role

: content from Who You’ll Work With (first paragraph) maybe also include working with architects etc. -

Responsibilities

: bullet list from What You’ll Do. -

Requirements

: bullet list from What You’ll Bring (mandatory qualifications). -

Skills

: bullet list from Preferred Qualifications. -

Benefits

: bullet list from Compensation and Benefits (benefits description). -

Pay

: bullet list or paragraph with salary ranges. We must not include filler like "commensurate with experience". The posting includes specific salary ranges, so we include. We must not include duplicated lines. Ensure we preserve all substantive info: need to include details like "3+ years of hands-on experience implementing, configuring, or administering Genesys Cloud CX (5+ years for Senior Consultant)" etc. Also include "Active Genesys Cloud CX certifications (e.g., Professional, Developer, or Workforce Engagement Management), or ability to achieve them within 90 days of hire". Also include "Preferred Qualifications" items. Also include About Us content? Might be omitted because not in allowed headings. But we could incorporate into About the role? However About Us is about company, not role. The rule says include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. It doesn't forbid including extra sections not in the list, but the list is examples. It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we could also use other headings if needed, but better to stick to those. About Us could be omitted; it's not required. We must remove EEO, accommodations, etc. Now craft HTML. We need to output only HTML fragment, no /, no markdown. We'll produce:

About the role

As a Genesys Consultant or Senior Consultant on Slalom's Contact Center Modernization team, you will design, configure, and deliver Genesys Cloud CX solutions for enterprise clients. You will be a hands-on technologist who can take a solution from requirements through build, testing, and go-live, working with architects, business analysts, and client technical teams.

Responsibilities

• Design, configure, and deploy Genesys Cloud CX solutions, including Architect call flows, in-queue flows, routing strategies (skills-based, bullseye, and predictive routing), queues, users, roles, and permissions
• Build and support digital channels in Genesys Cloud, including web messaging, chat, email, SMS (Short Message Service), and social channels
• Configure Genesys Cloud telephony, including Bring Your Own Carrier (Cloud and Premises), SIP (Session Initiation Protocol) trunks, number porting, sites, and Edge configuration
• Build integrations using Genesys Cloud Data Actions, the Platform API (Application Programming Interface), AppFoundry applications, and webhooks to connect to client CRM (Customer Relationship Management), ticketing, and back-office systems
• Implement and support CRM integrations, including Salesforce (CX Cloud from Genesys and Salesforce, or Genesys Cloud for Salesforce), Microsoft Dynamics, and ServiceNow
• Configure Workforce Engagement Management (WEM) capabilities, including workforce management, quality management, recording policies, speech and text analytics, and evaluation forms
• Implement Genesys AI capabilities, including bot flows, digital bot flows, Agent Copilot, and integrations with third-party intelligent virtual agent platforms
• Support migrations from legacy and on-premises platforms (e.g., Genesys PureConnect, Genesys Engage, Avaya, Cisco) to Genesys Cloud, including flow conversion and cutover planning
• Participate in client sessions to gather technical requirements, and translate them into solution designs, configuration workbooks, and user stories
• Create and maintain technical documentation, including solution design documents, call flow diagrams, integration specifications, and runbooks
• Develop and execute test plans and scripts for System Integration Testing (SIT) and User Acceptance Testing (UAT); troubleshoot and resolve defects
• Support go-live cutover activities and hypercare, and transition solutions to client support teams
• Contribute to effort estimates, statements of work, and solution demonstrations as part of business development pursuits
• Perform impact analysis on scope change requests as they relate to configuration, integrations, and timeline
• Contribute to practice development through reusable assets, accelerators, and knowledge-sharing sessions for Slalom teams

Requirements

• 3+ years of hands-on experience implementing, configuring, or administering Genesys Cloud CX (5+ years for Senior Consultant)
• 5+ years of overall contact center technology experience across cloud or on-premises platforms
• Strong working knowledge of Genesys Architect, routing, queues, and Genesys Cloud administration
• Experience with contact center telephony concepts, including SIP, carriers, number management, and call recording
• Experience building integrations using REST (Representational State Transfer) APIs, JSON (JavaScript Object Notation), and Genesys Data Actions
• Understanding of contact center operations and common service metrics (e.g., average handle time, service level, first contact resolution), and how technology decisions affect them
• Experience working through the full project lifecycle on enterprise implementations with multiple workstreams
• Familiarity with agile delivery methodologies and tools such as Scrum, Jira, and Azure DevOps
• Strong written and verbal communication skills, with the ability to explain technical concepts to business and technical audiences
• Ability to lead or support client working sessions, virtually or in person
• Active Genesys Cloud CX certifications (e.g., Professional, Developer, or Workforce Engagement Management), or ability to achieve them within 90 days of hire

Skills

• Consulting or professional services experience delivering Genesys implementations for enterprise clients
• Experience with CX Cloud from Genesys and Salesforce, or Salesforce Service Cloud
• Experience migrating clients from Genesys PureConnect or Genesys Engage to Genesys Cloud
• Scripting or development experience (e.g., JavaScript, Python, Node.js) for integrations, custom agent interfaces, or automation
• Experience with Genesys Cloud AI, bots, or third-party conversational AI platforms (e.g., Google Dialogflow, Amazon Lex)
• Experience with Genesys Cloud CX as Code, Terraform, or Archy for configuration management across environments
• Familiarity with other CCaaS (Contact Center as a Service) platforms, such as Amazon Connect, NICE CXone, or Five9

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) with a match
• Range of choices for highly subsidized health, dental, & vision coverage
• Adoption and fertility assistance
• Short/long-term disability
• Yearly $350 reimbursement account for any well-being-related expenses
• Discounted home, auto, and pet insurance

Pay

The targeted base salary pay range for a Senior Consultant is:

• East Bay, San Francisco, Silicon Valley: $167,000‑$203,000
• San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: $153,000‑$186,000
• All other locations: $140,000‑$171,000

In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We must ensure no duplicate lines. Also ensure we didn't include any boilerplate like EEO, accommodations, application instructions, etc. We removed those. Check that we kept all substantive info: Who You’ll Work With content included in About the role paragraph. Did we include the part about "You will be a hands-on technologist who can take a solution from requirements through build, testing, and go-live, working with architects, business analysts, and client technical teams." Yes. What You’ll Do content fully captured