Genesis Service Valet

Location: Cerritos, CA (On site) | Type: Full Time | Hourly Rate: $17.50 an hour

Responsibilities

• Greet customers in a friendly and professional manner as they arrive at the service department.
• Provide a warm and welcoming environment, ensuring customers feel valued and comfortable.
• Direct customers to the appropriate service advisor or department based on their needs.
• Act as a liaison between the customers and service advisors, facilitating effective communication and ensuring a seamless customer experience.
• Assist in gathering necessary customer information and updating the service advisor accordingly.
• Answer customer inquiries and provide accurate information regarding service offerings, wait times, and service procedures.
• Maintain a neat and organized service drive area, ensuring it is clean and presentable at all times.
• Collaborate with the service team to manage customer flow and optimize service department efficiency.
• Identify opportunities to enhance the customer experience and suggest improvements to the management team.
• Follow company policies and procedures, including those related to customer service and safety.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Ability to remain calm and composed in a fast-paced environment.
• Professional demeanor and appearance.
• Flexibility to work Saturdays.
• Valid driver's license.

Benefits

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts