Genesis Service Associate

About the role

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

Responsibilities

• The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience through effective active listening, excellent communication, and problem solving to address customer needs.
• Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and servicing support tasks.
• Receive inbound calls from Genesis customers to address customer service and lease‑end needs and/or complaint resolution.
• Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or educate Genesis customers on lease‑end options.
• Perform limited back‑office functions to provide Genesis customers an enhanced customer service experience and reduce wait time for specific requests.

Requirements

• Minimum 2‑4 years of related work experience in a customer service or lease‑end environment.
• Bilingual a plus.
• High School Diploma or GED required.
• Bachelor’s degree or equivalent work experience preferred.
• Proven track record of delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.
• Strong verbal, written, and interpersonal communication skills to deliver superior customer experience.
• Self‑motivator and self‑starter.
• Exceptional listening, critical‑thinking, and analytical abilities to grasp key points from detailed phone calls and reports.
• Exceptional organizational and time‑management skills.
• Ability to communicate professionally and build effective relationships with customers, dealers