Genesis House Curator

About the role

The Curator serves as the face and voice of Genesis House, delivering a highly personalized, relationship-driven guest experience. This hands-on, client-facing role centers on storytelling, cultural engagement, and brand immersion, creating memorable interactions that reflect Genesis' commitment to luxury, design, and hospitality.

Responsibilities

• Represent Genesis as a brand ambassador, delivering gracious, personalized guest experiences grounded in Son-nim hospitality.
• Guide guests through a curated journey across Genesis House, spanning automotive, cultural, and experiential touchpoints.
• Share the Genesis brand story, design philosophy, and product portfolio with confidence and authenticity.
• Tailor every interaction to each guest's needs to create meaningful, lasting impressions.
• Build and nurture long-term relationships with guests, owners, and VIP clients.
• Capture guest information and email addresses during on-site interactions to support personalized follow-up and deeper engagement.
• Contribute to KPIs tied to guest engagement, test drives, and lead generation.
• Facilitate test drives and product demonstrations that reflect seamless luxury and operational excellence.
• Support the execution of on-site events, activations, and programming.
• Keep the space guest-ready by upholding luxury presentation standards at all times.
• Collaborate with cross-functional teams to deliver a consistent, elevated guest experience.
• Share guest feedback to inform continuous improvement and innovation.
• Uphold cleanliness, hygiene, safety, and all Genesis House Standard Operating Procedures (SOPs) across guest-facing areas.
• Use the daily time clock accurately and consistently.

Qualifications

• 3+ years of experience in hospitality, events, automotive, or guest experience environments.
• Bachelor's degree preferred.
• Strong emotional intelligence and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced, dynamic environment.
• Valid driver's license and comfort driving in NYC.
• Flexibility to work evenings, weekends, and holidays.

Desired Attributes

• Genuine passion for people, culture, and luxury experiences.
• Empathetic, engaging, and service-oriented mindset.
• Strong storytelling ability and keen attention to detail.
• Proactive, adaptable, and solutions-oriented approach.
• Collaborative team player.
• Professional presence aligned with luxury brand standards.

Working Conditions

• On-site role at all times unless otherwise approved by the General Manager.
• Frequent standing, walking, and movement throughout the venue.
• Ability to lift 25 pounds and perform physical tasks.
• Evening, weekend, and holiday work required.
• Continuous guest-facing engagement.