Generator Technical Service Engineer

About the role

The Total Maintenance Services (TMS) process achieves beneficial customer objectives including better unit reliability, shorter outage duration, higher service quality and safety, and overall maintenance budget planning and management. This position reports to the Technical Service Manager in the Service Technical Sales TMS Group.

How You’ll Make an Impact

• Manage and implement the Total Maintenance Service (TMS) program for assigned Large Generator units with guidance from the Technical Service Manager for assigned units.
• Develop customer specific detailed outage scope recommendations for the generator and auxiliary equipment based on unit history and available products. These recommendations will include parts, component refurbishment, modifications, and upgrades.
• Participate in and lead TMS meetings as required by the Technical Service Manager or District Service Manager.
• Resolution of customer issues based on operating experience, unit history, operating hours, and engineering analysis.
• Review and analyze Siemens Energy technical recommendations to ensure their compatibility with the customer’s technical and commercial requirements.
• Generate, maintain and update TMS Metrics. The metrics will be based on TMS process flow and will monitor critical steps in outage planning process.
• Support the data population of product information in product catalog databases.
• Update unit specific configuration records as indicated by the TMS meeting preparation and action items from the TMS meetings themselves.
• Provide technical feedback for, and participate in, key customer negotiations.
• During peak outage seasons it may also include supporting the District Service Offices in performing outage related work scopes (Minor, Medium, or Major inspections) as a Field Service floor engineer or Field Service Project Manager (if the individual is qualified to do so).

What You Bring

• Bachelor’s Degree in Engineering or related field. 5+ years related work experience in Field Service or Service Engineering with an emphasis on Generators.
• Strong background in Siemens Energy generator and auxiliaries operations, maintenance, and outage overhaul requirements.
• Experience with and ability to utilize product lifecycle management systems to review configuration records, drawings, and BOMs.
• Strong written and oral communication skills. Ability to create and present a report detailing outage scope recommendations.
• The preferred location is in the Orlando, FL office location. Charlotte, NC, Deer Park, TX or Mount Pleasant, PA office locations could also be considered under certain circumstances. Travel is approximately 20%.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

Your Opportunities for Growth

• Form and lead strong multi-functional teams to achieve customer and Siemens Energy product line objectives.
• Collaborate with customer maintenance plant, and operations managers.
• Manage very diversified activities, using resources from many different parts of Siemens, customer organizations, and contractors.
• Collaborate with other departments such as Marketing, Service Engineering, and the Frame Office to continuously improve Siemens Energy products and service offerings.
• Communicate key technical, commercial and customer issues upward to Senior Management.
• Develop and present documents and presentations for internal and external use.