Generator Field Technician (Commercial, LV/MV Electrical, Power Distribution, Mechanical, Microgrid, Data Center)

About the Role

Responsible for ongoing maintenance and repair of contracted and non-contracted generator and power distribution equipment. Additionally, this position provides technical support to customers on operational or maintenance aspects.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Level II Technician: Three years of field experience servicing generator systems with some experience on 500kw+, proficient with preventative maintenance, retrofitting basic controls, minor ATS repairs, and loadbanking equipment.
• Level III Technician: Six years of field experience servicing generator systems with extensive experience on 500KW+, proficient with preventative maintenance, paralleling switch gear, ATS repairs, controller retrofits, and loadbanking equipment.
• Level IV Technician: Ten years of field experience servicing generator systems of all sizes and applications, expert in preventative maintenance, paralleling switch gear, retrofitting advanced controls, and loadbanking equipment. Ability to perform triennial maintenance, engine diagnostics, fuel system priming, and replacing failed engine components.
• High School diploma or GED equivalent, related military experience, or equivalent field experience.
• Expert in major engine repairs, able to diagnose a wide variety of applications. Experienced with Volvo and PSI engines.
• Operational and functional understanding of Automatic Transfer Systems, able to troubleshoot and repair with minimal direction.
• Expert troubleshooting skills, no return call outs for work performed. Can be dispatched to any call with help from the Product Support team.
• Expert at reading or dissecting schematics and wiring diagrams to diagnose most electrical issues. Well versed with Woodward, Beckwith, and PLC equipment in an advanced electric controls environment.
• Ability to read and interpret technical instructions, safety manuals, service manuals, and policies and procedures.
• Must observe all safety standards.
• Mentor mid to high-level technicians as requested.

Responsibilities

• Daily travel with independent work structure.
• Provide 24x7 “on-call” services as required unless on PTO or off call.
• Maintain and safeguard company-issued equipment, tools, and instruments.
• Battery installations and replacements.
• Perform required preventative maintenance service to equipment under contract as scheduled.
• Customer contact and interface.
• Communicate availability status to the corporate office.
• Protect company proprietary information, manuals, and records.
• Use of electronic and electrical test equipment as necessary.
• Coordinate and manage all on-site subcontractors hired by PowerSecure as necessary.
• Maintain company vehicle in safe and operational condition.
• Ensure that work is performed to PowerSecure standards.
• Complete all paperwork, including Field Service Reports, Time Sheets, Expense Reports, and other job-required reports timely and accurately.
• Provide technical support to customers upon request.
• Maintain technical documentation for study and/or review.
• Willing and able to attend training as the company deems necessary.
• Own and maintain a personal set of mechanical tools.
• Cross-train in other areas as needed.

Skills

• Ability to deal with customers where tact may be required to maintain continuing harmonious relationships.
• Computer fluent, with specific attention to ERP systems, email, and Microsoft Office products.
• Maintain professional appearance on the job.
• Proven reasoning abilities and sound judgment.
• Excellent verbal and written communication skills.
• Able to express commitment to PowerSecure, its customers, and its employees.
• Process-oriented, with demonstrated attention to detail.
• Delivering on-time results to support PowerSecure’s business goals.
• Teamwork-oriented with a collaborative style.

Physical Demands

• Tasks require regular and sustained performance of moderately physically demanding work.
• 85% physical activity required on customer sites working with equipment, 15% form completion, email, other administrative tasks, and completing technical support activities by telephone and computer communication.
• May involve lifting, carrying, pushing, and/or pulling moderately heavy objects and materials (20-75 pounds).
• Frequently required to stand, walk, and sit. Occasionally required to use hands to finger, handle, or feel, and reach with hands and arms.
• Combination of climbing and balancing, including climbing ladders, stooping, kneeling, crouching, and crawling.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including but not limited to protective glasses, gloves, and footwear as required.
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus. Must be able to read computer screens, paper documents, and equipment.
• Ability to perceive and discriminate sounds, depth, texture, and visual cues or signals.
• Up to 10 consecutive hours driving a heavy-duty truck.
• May be required to work long and unpredictable hours.
• Some tasks require the ability to communicate orally and hear others speaking.
• Must be able to pass pre-employment screening that includes background check, drug testing, and MVR clearance.

Work Environment

• Work is 85%+ in an outdoor environment in all types of weather.
• The environment is varied since the performance of essential duties is at customer sites.
• Must be willing to travel out of market/state up to 25% of the time.
• Requires exposure to adverse environmental conditions such as temperature and noise extremes, vibrations, machinery, hazardous materials, confined spaces, traffic hazards, and various chemicals.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Competitive pay and a matching 401(k) plan.
• Vacation, company holidays, paid time off (PTO - personal and sick days).
• Flexible spending accounts/Health savings account.
• Wellness incentive programs.
• Employee referral program.
• Tuition reimbursement.

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.