General Store Clerk

Description

Updated 1/23/24 by Chris Dilley
Status Reports To: Department Manager or General Manager
Status: Non-exempt; Full time or Part time, depending on the Co-op's needs
Pay Rate: Starts at $14 per hour Part time, or $15 per hour Full time, $16 per hour for coordinators and leads

Essential Responsibilities and Functions

• Exceed our customers’ expectations for service and provide a clean, organized, inclusive store environment and store experience for all people, in accordance with the Co-op’s customer service standards.
• Provide outstanding internal and external customer service: consistent, prompt, friendly, courteous and professional.
• Maintain communication through the customer comment box and other methods as directed.
• Maintain a calm and friendly attitude with all customers and in all situations, striving to deescalate challenging situations with the support of the store team.
• Inform customers of co-op information, for example new products, specials, educational materials, and upcoming events.
• Understand and communicate the ‘cooperative difference’ and the particulars of membership to shoppers and staff alike.
• Work to advance the mission of the Co-op through outstanding service to everyone we touch every day.

Communications

• Communicate honestly, openly and respectfully with everyone in the organization; ensure that you have been understood.
• Stay informed by consistently reading and responding to all forms of communication from others; emails, time clock messages, texts, logbooks.
• Communicate needs promptly and efficiently.
• Resolve conflicts promptly; ask for assistance as needed.

Department Operations

• Stock, rotate, front and face all displays and shelves.
• Check product condition and invoice accuracy on all deliveries.
• Cook and break down wet rack.
• Trim and cull produce.
• Repack and label fresh items as needed, ensuring correct weights and pricing.
• Keep all product properly stocked and rotated.
• Check dates and pull product as needed.
• Receive deliveries according to department standards.
• Process invoices according established guidelines.
• Participate in re-sets as requested.
• Properly dispose un-sellable items.
• Cook and break down wet rack.
• Coordinate storage of items for return with supervisor.
• Advise immediate supervisor of equipment repair/replacement needs.
• Perform all other duties as assigned by supervisory personnel.

Fresh Departments

• Abundantly stock, artistically arrange, rotate, front and face displays and shelves, always putting the best face of the product forward.
• Set up and break down wet rack.
• Constantly maintain wet rack, cleaning as directed.
• Trim and cull produce.
• Repack and label fresh items as needed, ensuring correct weights and pricing.
• Keep all product properly stocked and rotated.
• Check dates and pull product as needed.
• Receive deliveries according to department standards.
• Process invoices according established guidelines.
• Participate in re-sets as requested.
• Properly dispose un-sellable items.
• Cook and break down wet rack.
• Coordinate storage of items for return with supervisor.
• Advise immediate supervisor of equipment repair/replacement needs.
• Perform all other duties as assigned by supervisory personnel.

Front End

• Adhere to all training manual contents.
• Accurately operate cash register.
• Ensure security of money by following all established procedures.
• Bag groceries according to established guidelines.
• Retrieve carts from parking lot and return to cart corral.
• Maintain cleanliness of all workspaces.
• Properly dispose of unsellable items.
• Advise immediate supervisor of equipment repair and supply needs.
• Refer unanswered product questions to the appropriate department or employee.
• Assist with cashier or customer service training as requested.
• Perform all other duties as assigned by supervisory personnel.

Personnel

• Adhere to all policy manual contents.
• Wear proper clothing in accordance with the Co-op dress Code during shift, including nametag.
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