General Site Manager - Denver

About the role

Fever is seeking a General Site Manager (GSM) to lead a VR experience venue in Denver, CA. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow.

Responsibilities

• On-Site Operational Leadership
  • Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions
  • Step in and be an active participant on-site, taking on tech or front of house staff roles during your shift on-site
  • Manage, schedule, and develop on-site staff, ensuring they’re trained, engaged, and prepared for their shifts
  • Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
  • Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
  • Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
  • Foster a positive and accountable team culture with clear feedback and coaching
• Community Development & Guest Experience
  • Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
  • Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
  • Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
  • Drive local attendance and brand visibility through community engagement, partnerships, and special events
  • Strengthen the brand's presence in the city through outreach initiatives, cultivating lasting relationships with local businesses and partners
  • Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements when necessary
  • Oversee all B2B and B2C group bookings, ensuring that clients' expectations are met and exceeded
• Administrative, Reporting and Accounting Responsibilities
  • Aid in managing the venue’s budget, including payroll auditing and cost control measures to ensure financial health
  • Handle retail sales and inventory management, ensuring stock levels are maintained and products are available to guests
  • Complete daily show reports, incident reports, and assist with any administrative duties as needed
  • Track KPIs such as labor efficiency, revenue per visitor, and overall profitability, identifying areas for improvement
  • Propose and foster ideas during strategy meetings to optimize operations, enhance the guest experience, and improve venue performance
  • Regularly report on venue performance, including financial reports, staffing updates, and operational issues
  • Lead brainstorming and strategy sessions to drive growth and increase operational efficiency
  • Ensure compliance with all regulatory requirements, including safety protocols and local laws

Requirements

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• A friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• A flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• A strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status