General Service Technician

Overview

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

Responsibilities

• Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights
• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries
• Inspect disposed tires for adjustment and properly store or dispose of tires
• Clean facilities, tools, and equipment and stock shelves
• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Promote sales through explaining benefits of service and products to customers
• Perform all necessary sales duties per company policy and procedure, including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
• Maintain internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Timely complete daily Today’s Class Technician and other required training
• Keep supervisor informed of any maintenance problems and/or any issues that need attention
• Absorb and assist in the proper training of new employees as needed

Requirements

• 17 years of age (with parental consent) or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to safely operate automatic and manual transmission vehicles
• Ability and willingness to work with hazardous materials
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Valid driver’s license
• Vision, hearing, speech, and the ability to detect odors
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors
• Legal authorization to work in the United States of America
• Ability to obtain Current Motor Vehicle Inspection license within 6 months of eligibility (for Missouri based stores)

About MFA Petroleum Company

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

Benefits

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

Company Culture

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built. Put Customers First, Respect Everyone, Provide Excellent Service, Deliver on Your Promises, Be Tenacious, Work Passionately, Lead by Example, Take Ownership, and Act with Empathy.

Growth & Development

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.