General Service Technician

About the role

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

Responsibilities

• Drain oil and change oil filter
• Lubricate vehicles
• Install, rotate and balance tires and properly torque wheels
• Check and fill various fluids
• Check and replace various filters and lights
• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries
• Inspect disposed tires for adjustment and properly store or dispose of tires
• Clean facilities, tools, and equipment and stock shelves
• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Promote sales through explaining benefits of service and products to customers
• Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
• Maintain internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Timely complete daily Today’s Class Technician and other required training
• Keep supervisor informed of any maintenance problems and/or any issues that need attention
• Assist in the proper training of new employees as needed

Requirements

• 17 years of age (with parental consent) or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to safely operate automatic and manual transmission vehicles
• Ability to exchange accurate information with customers
• Ability and willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Valid driver’s license
• Vision, hearing, speech, and the ability to detect odors
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America
• Ability to obtain Current Motor Vehicle Inspection license within 6 months of eligibility (for Missouri based stores)

Skills

• High school diploma or GED equivalent
• Strong verbal communication skills
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Sales abilities

Benefits

Our benefits are designed to invest in you! We offer