General Service Technician

Job Responsibilities

• Performs oil changes and lubrication service for member and nonmember vehicles.
• Performs tire repairs and installation service for member and nonmember vehicles.
• Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
• Affords assistance to upper level technicians as needed and for experience.
• Test drives vehicles when practical for any/all performance or drivability concerns before performing work.
• Res drives after repairs completed to verify that repair solved defined problems.
• Maintains a clean and safe work environment; cleans spills and debris immediately to reduce hazards.
• Maintains company provided equipment and machinery.
• Follows Company and industry safety rules and regulations.
• Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment.
• Attends all required training, seeks additional training to maintain and increase effectiveness.
• Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
• Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
• Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
• Performs digital inspection and documents to their full potential.
• Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
• Affords all comeback related repairs prioritization as directed by manager or lead.
• Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location.
• Performs other related duties as assigned.

Requirements

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
• Effective organization, interpersonal and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
• Member service focus Automotive/mechanical background.
• Knowledge of equipment/tool operation and diagnostic/repair procedures.
• Maintains 20% productivity measured by hours worked/hours flagged.

Qualifications

• High School diploma or equivalent certification (GED).
• Must possess a valid driver’s license with a safe driving record.
• Six months experience in general repair, lube services and or tire shop.