General Service

About the role

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Responsibilities

• Sets-up and maintains assigned station before, during and after meal periods.
• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies needed during meals.
• Maintains safe area by displaying wet floor signs and promptly responding to spills and breakages.
• Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving, refrigeration and freezer units.
• Leaves work stations clean and re-stocked.
• Accurately fills out sanitation and temperature logs and food service records as required.
• Notifies staff responsible for preparing food of needs prior to running out.
• Monitors serving lines during meals to ensure quality and quantity are suitable to provide for customer demand.
• Utilizes knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage.
• Informs students/guests on foods to avoid by knowing the menu items and the ingredient listings or by referring them to the person in charge.
• Recycles per policy and procedure, empties trash and cleans receptacles.
• Reports malfunctioning equipment to management or person in charge.
• Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”.
• Supports all events as assigned to include, but not limited to setup, execution and clean up.
• Represents HUDS to students, faculty, staff and guests in a positive and professional manner.
• Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation.
• Attends trainings as assigned.
• Maintains current certifications as required.
• Performs other duties as assigned.

Qualifications

• Basic Qualifications: High School Diploma or equivalent. Must have proficiency with the English language (speaking, reading and writing). Must have basic math skills and ability to analyze digital and analog thermometers and other measuring devices. Must be able to follow directions. Must be neat in appearance and comply with proper dress code as designated by HUDS. Must be able to work independently and as part of a team. Must have strong multi-tasking skills. Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests. Must be able to work in a fast-paced diverse environment. Must be customer service oriented, able and willing to provide customers with the best possible dining experience. Must have excellent communication skills.
• Additional Qualifications and Skills: ServSafe certification within one year of employment. At least one year of related food industry experience. Previous experience working in a University preferred.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment Statement Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.