General Sales & Service Tech

About the Role

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register.

Responsibilities

• First point of contact for customers on the phone and in the store. Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and services that optimize vehicle performance; adhere to Company Customer Care standards.
• Maintain organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under management direction.
• Follow all policies and procedures related to cash, credit, check, refund, and return policies. Collaborate with the management team to address customer service issues, complaints, or business opportunities.
• Perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspections.
• Maintain safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedures.
• Partner with management to produce a safe and healthy work environment compliant with all local, state, and federal laws, as well as company policies.
• Communicate effectively with associates, management, and customers; interpret, retain, and apply information appropriately.
• Serve as a key holder with responsibility for opening and closing duties.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Valid Driver’s License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, and Holidays.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or using telecommunications equipment.
• Enter and locate information on a computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay

Pay Range: $12.00 to $18.00 per hour based on experience. Includes sales commission and flat rate on labor hours produced.