General Sales & Service Tech

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store.
  • Engages customers, schedules appointments, builds trust, understands needs, communicates processes and timelines, and sells parts and service that make the customer's car run at peak efficiency.
  • Adheres to Company Customer Care standards to meet customer expectations.
• Organizes and manages the productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
• Follows all policies and procedures related to cash, credit, check, refund and return policies.
• Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Performs routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintains a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partners with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicates with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Maintains an organized and neat shop.
• Adheres to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short Term Disability.
• Supplemental benefits 401(k) with company match.
• PTO and holiday pay.
• On-demand pay partner (DailyPay).
• Reduced benefits available for part-time team members.

Pay Range

$15.92 to $19.80 per hour based on experience.

Sales commission

Flat Rate on labor hours produced.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.