General Resources Program Coordinator

About the role

The General Resources Program Coordinator plans, organizes, and coordinates select benefit programs for enrolled Snoqualmie Tribe members, including Traditional Culture and Recreation (TCR), Emergency Assistance, Transportation Assistance, Canoe Journey Benefit, and other related programs and services.

Responsibilities

• Provide information and advice to tribal members, program participants, and staff regarding program content, policies, and activities.
• Assist tribal members to apply for benefits and access resources.
• Track benefit usage by all Tribal Members and their minors for benefit access.
• Order office supplies for the department as needed.
• Participate in department meetings and trainings as appropriate.
• Participate in continuing education as required and/or needed to fulfill job duties.
• Occasionally meet with Tribal Members to assist with benefit applications.
• Serve as primary resource for tribal members and program participants.

Level II Responsibilities

• Monitor program activities as related to established program goals and ensure they comply with Tribal, federal, state, and local regulations; make appropriate recommendations.
• Gather, compile, and analyze program data and prepare reports usage reports as requested.
• Work with tribal and other organizations and agencies regarding interpreting and implementing program policies.
• Interpret department policy and assist with compliance.
• Assist supervisor with planning of department goals and objectives and policy development.

Requirements

• Effective problem solving and conflict resolution skills.
• Excellent customer service skills and written and verbal communication.
• Demonstrated ability to communicate effectively with diverse populations.
• Strong organizational skills and accuracy and attention to detail.
• Ability to maintain confidentiality and use tact and discretion.
• A passion and knowledge of outdoor activities.
• Proficiency with Microsoft Office programs.
• Proficient in various portal systems including Ticketmaster; ability to troubleshoot digital ticketing issues on both iPhone and Android devices.
• Knowledge of Native cultures, history, and traditions strongly preferred.

Education & Experience

• Level I: Associate degree in Liberal Arts or related field; prior administrative experience in an office setting required.
• Level II: Bachelor’s degree in Public Administration, Business, or a related field; or a combination of education and experience that demonstrates the ability to perform the essential functions of the position may substitute for degree requirement. Previous work experience in tribal resource programs and/or tribal government required; minimum of one year related experience preferred.

Certifications/Licenses

• Valid Washington State Driver’s License.
• HIPAA certification within 30 days of employment.

Other Requirements

• Must be able to pass a thorough pre-employment background investigation.
• Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy to include pre-employment screening.

Work Environment

Work generally takes place in an office environment within a controlled atmosphere building. Noise levels are typically low to moderate. Remote or hybrid work arrangements may be possible in accordance with the Tribe’s Telecommuting Policy.

Benefits

• First of the month following date of hire: competitive medical, dental, vision, life, and disability insurance benefits for all regular full-time employees.
• After 90 days: 401k retirement plan with employer matching contributions up to 4%.
• Paid Holidays: Up to 18 paid holidays are offered every calendar year, which includes the workdays between Christmas Eve and New Year’s Day.
• Paid Time Off: Employees accrue 12+ days sick and vacation leave respectively; increases based on years of service.

Additional Perks

• Additional time off opportunities available including bereavement, military, parental and jury duty.
• Childcare subsidy for children enrolled full-time in the Snoqualmie Tribe Child Development Center.
• Employee discounts at Snoqualmie Casino (tickets/events, gift shop and restaurants), Salish Lodge & Spa (rooms, spa & dining) and Crescent Market (gas discount card).
• Third party perks include movie tickets, theme parks, shows and attractions & more.
• Employee assistance plans.