GENERAL OFFICE CLERK V, Criminal District Attorney

About the role

The General Office Clerk serves as the first line of contact for the Office of the Criminal District Attorney, providing general administrative support including screening, communicating, processing, recordkeeping, and preparing case files and appropriate paperwork as needed.

Responsibilities

• Acts as a receptionist, receiving and screening telephone calls and emails, responding to routine requests for information, answering inquiries about court dates and court information, directing complex requests to appropriate staff, and providing resources for additional assistance
• Provides professional customer service to visitors and callers
• Screens incoming visitors for access into secured areas
• Researches and verifies information for physical and electronic case files and external agencies
• Prepares packets for applicable parties for victim services, mental health/protective orders, and other units as needed
• Researches, generates, edits, and sends documents and letters to victims
• Assists legal secretaries with preparing and tracking paperwork for prisoner transfers
• Prepares pen packet envelopes and checks computer for attorney case assignments; distributes packets
• Receives, reviews, and distributes Digital Media Evidence (DME) for defense attorneys
• Enters data into department case management systems
• Enters trial updates onto external and internal webpages using judgment and discretion to record appropriate verdict information
• Prepares spreadsheets as needed for tracking and file maintenance
• Maintains logs and records for electronic and physical evidence and financial restitution
• Prepares and submits lists of evidence to purge and accompanying motions for court authorization as needed
• Requests, prepares, and sends legal files to warehouse as needed, including monthly disposed case files using records management system
• Performs clerical duties and administrative support such as consolidating, summarizing, sorting, filing, copying, data entry, distributing, and labeling
• Identifies, scans, and uploads case file information to applicable case management systems and financial databases
• Ensures appropriate documentation is properly entered and recorded
• Provides additional clerical support for unit and division chiefs
• Compiles weekly, monthly, and special reports as needed from case management system and sends to applicable units, including restitution received, cases, and inventory filed and received
• Maintains updated phone lists, office location maps, and front desk coverage schedules
• Processes and sorts general and legal mail; screens incoming defendant mail and determines routing based on letter contents, notifying all applicable parties
• Transports internal mail to the department mailroom
• Screens initial supply requests prior to submission to the Business Office and assists in making decisions regarding special inventory and supply requests
• Requests, stocks, and tracks inventory and cleans and organizes supplies for supply and visitor rooms
• Monitors copiers, printers, fax machines, kiosk computers, and telephones for troubleshooting and maintenance needs and communicates with the Business Office and Information Technology Department
• Participates in quarterly staff meetings and trainings to stay abreast of updated policies and procedures
• Participates in monthly unit trainings with supervisors
• Performs all other duties as required, including special projects

Minimum Requirements

• High school diploma or equivalent
• Three (3) full-time years of general clerical or related work experience
• Excellent communication, interpersonal, and multitasking skills necessary to interface with the general public and employees
• Ability to answer a multi-line phone
• Knowledge of personal computers, keyboarding, typing, and data entry skills
• Computer skills with the ability to fully utilize specialty applications, programs, and databases
• Knowledge of office equipment
• Ability to recognize the value of team dynamics, exhibit a professional demeanor, and possess problem-solving and time management skills
• Ability to handle stressful situations calmly and professionally

Background Check

The Tarrant County Criminal District Attorney’s Office is a law enforcement agency. A thorough background, criminal history, and financial check is conducted on all applicants seeking employment. The Texas CJIS System Access Policy restricts access to criminal history record information. The ability to access CJIS information is a requirement of this position.

Physical Demands and Work Environment

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb stairs, grasp/squeeze, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, tolerate noise, pull, push, reach, reach overhead, perform repetitive tasks, see color, see near, sit, stand, stoop, talk, twist, use his/her hands, walk, work alone and with others, and work overtime.