General Merchandise Team Leader (early mornings, 3:30 am)

Starting pay range: $24.50 – $26.50 per hour. Full pay range: $24.50 – $41.65 per hour. Pay is based on labor markets, education, work experience, and certifications.

About the role

As a General Merchandise Team Leader, you’ll enable a consistent experience for guests by blending operational tasks—replenishment, pricing, signing, setting, and maintaining the sales floor and backroom—with guest-focused service. You’ll also execute inbound, outbound, and fulfillment responsibilities.

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly shopping experience.
• Train and hold team members accountable for guest experience and operational standards.
• Review guest, financial, and team metrics; take action to improve outcomes and elevate the guest experience.
• Lead daily/weekly workload execution to meet department and store sales goals, including receiving, merchandising, signing, setting, and updating sales-floor displays.
• Educate team on how operational procedures impact inventory management, profitability, and product availability.
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans.
• Assign daily tasks based on planned workload and guest traffic patterns, aligning with business priorities.
• Help establish clear goals and expectations; hold team members accountable with guidance from your direct leader.
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to identify gaps.
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience.
• Collaborate with all teams to ensure the store is guest-ready.
• Stay informed about trends and products; relay Target communications during team connections.
• Evaluate candidates for open positions and develop a guest-centric team as directed by your leader.
• Model best practices for team onboarding and learning; close skill gaps through development and coaching.
• Identify team members for future leader positions and build a talent pool within your department.
• Support guest services, including back-up cashier and digital fulfillment, while maintaining compliance.
• Demonstrate inclusivity, ethical conduct, and adherence to safety procedures.
• Lead and model a safety culture, including hazard identification, incident response, and injury reporting.
• Support merchandise protection strategies across the store.
• Assume store-level leadership on duty (LOD) responsibilities as needed to enable the guest experience.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent.
• Age 18 or older.
• Previous retail experience preferred but not required.
• Ability to lead and hold others accountable.
• Experience communicating via multiple frequency devices and operating handheld scanners.
• Capability to work independently and as part of a team.
• Manage workload and prioritize tasks in a fast-paced environment.
• Welcoming and helpful attitude toward guests and team members.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Frequently lift or move merchandise up to 44 pounds without assistance.
• Flexible work schedule, including nights, weekends, and holidays; reliable attendance required.
• Capable of working in varying temperatures, humidity, and other elements.
• Ability to remain mobile for the duration of a scheduled shift.

Skills

• Guest service fundamentals and building a guest-first culture.
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies.
• Leading a team by planning workload to support business priorities and deliver sales goals.
• Interviewing, developing, coaching, evaluating, and retaining talent.
• Coaching and training hourly team members with direction from your leader.

Benefits

• Comprehensive health benefits (medical, vision, dental, life insurance, and more) for eligible team members and dependents.
• 401(k) retirement plan.
• Employee discount.
• Short-term and long-term disability coverage.
• Paid sick leave, national holidays, and vacation.