General Merchandise Team Leader (Collierville, TN)

Starting pay range: $20.75 - $22.75 per hour. Full pay range: $20.75 - $35.25 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays
• Paid vacation

About the role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. This role is part of General Merchandise (GM) teams that prioritize guest experience while ensuring product availability and ease of shopping through tasks like replenishment, pricing, signing, setting, and maintaining the sales floor and backroom.

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly shopping experience
• Train and ensure team members understand and deliver on Target’s guest experience commitments and consistent operations
• Observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on behaviors and execution
• Lead daily/weekly workload execution to meet department and store sales goals, including receiving products, merchandising, signing, setting, and updating sales floor displays
• Educate the team on how operational procedures affect inventory management, store profitability, and product availability
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans
• Assign daily tasks based on planned workload and guest traffic patterns, ensuring alignment with business priorities
• Help establish clear goals and expectations, holding team members accountable with guidance from your direct leader
• Lead pick, pack, and ship fulfillment work accurately and assess reporting to identify gaps
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience
• Collaborate with all teams to ensure the store is guest-ready
• Stay informed about relevant trends and products to educate team members
• Evaluate candidates for open positions and develop a guest-centric team
• Model and reinforce best practices for onboarding, learning, and development
• Identify team members for future leader positions and build a talent pool within your department
• Support guest services such as back-up cashier and digital fulfillment processes while maintaining compliance
• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences
• Adhere to all Target policies and safety procedures, maintaining a safe and compliant workplace
• Lead and model a safety culture, correcting hazards and holding the team accountable
• Support merchandise protection strategies, including ordering, storage, and application
• Assume store-level leadership on duty (LOD) responsibilities as needed
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology
• Capability to work independently and as part of a team
• Ability to manage workload and prioritize tasks in a fast-paced environment
• Welcoming and helpful attitude toward guests and team members
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including lifting or moving up to 44 pounds without assistance
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance
• Capable of working in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift

Skills

• Guest service fundamentals and experience building a guest-first culture
• Retail business fundamentals, including department sales trends, inventory management, and guest shopping patterns
• Leading a team by planning workload to support business priorities and deliver sales goals
• Interviewing, developing, coaching, evaluating, and retaining talent
• Coaching and training hourly team members
• Operational procedures, accuracy, process, and efficiency