General Merchandise Clerk

Location: Alta Loma, CA 91701 (Store #0053) · Department: Retail Operations · Note: Stater Bros. Markets cannot consider candidates who require visa sponsorship now or in the future.

Pay

Hourly pay range: $17.10 – $23.80 (step 1 to maximum step per collective bargaining agreement; starting pay begins at step 1).

About the role

The General Merchandise Clerk (GMC) delivers G.O.A.T. service (Greet, Observe, Assist, Thank) and supports multiple areas of store operations. This versatile role includes front‑end duties such as bagging purchases, retrieving carts, and maintaining an efficient checkout process, as well as stocking shelves, organizing displays, fulfilling e‑commerce orders, and assisting with floral and cut‑fruit preparation and presentation.

We value teammates who treat others as they want to be treated, challenge the status quo, foster open communication, and celebrate achievements together.

Responsibilities

• Front‑end / Courtesy:
  • Provide friendly, helpful service (G.O.A.T.) and maintain a professional demeanor
  • Assist customers with questions, product location, recommendations, and communicate out‑of‑stock issues or concerns to management
  • Bag groceries carefully and efficiently, separate items properly, and offer help loading groceries into vehicles
  • Gather shopping carts from the parking lot and organize them at store entrances
• Grocery / General Merchandise:
  • Open boxes, stock, and refill shelves, displays, and end caps with general merchandise items
  • Follow CAO bread procedures for working and writing bread orders
  • Build and maintain GMC product displays per planograms, seasonal guidelines, and store management direction
  • Bale cardboard regularly; keep backroom clean, organized, and free of clutter
  • Ensure correct signage and pricing are visible and accurate, including routine price changes
  • Keep aisles and display areas clean, safe, and hazard‑free; sweep floors, clean spills, remove trash
• E‑commerce:
  • Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing
  • Replace or report unavailable/damaged items promptly; update customers on substitutions or delays
  • Pack items to avoid damage during transport and label orders clearly for pickup
  • Communicate order progress or issues to store management
  • Assist customers by carrying or escorting completed orders to their vehicles
• Produce:
  • Cut, prepare, package, label, and price fresh‑cut produce items for sale
  • Stock and rotate merchandise to maintain freshness and attractive displays
  • Monitor product temperatures and maintain proper storage conditions
  • Maintain logs/records of damaged and lost merchandise
  • Complete price changes and assist Produce Manager with monthly inventory counts
• Floral:
  • Open, price, and stock floral merchandise; keep displays neat, attractive, and well‑organized
  • Monitor floral inventory for freshness and quality; remove wilted or damaged products promptly
  • Place point‑of‑sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates
  • Support Produce department by stocking and maintaining the salad wall and other GMC produce items
• Other:
  • Operate standard store equipment (hand trucks, box cutters, department equipment, etc.) safely and efficiently per safety protocols
  • Work collaboratively with team members to ensure smooth operations and excellent customer experience
  • Perform all other related duties as assigned, including courtesy clerk duties

Requirements / Qualifications

• Must be at least 18 years of age
• High school diploma preferred but not required
• Valid Food Handler / Health Card
• Ability to work in a fast‑paced environment and handle multiple tasks
• Friendly, helpful attitude with a focus on customer satisfaction
• Ability to work well within a team and follow direction with a positive attitude
• Excellent oral and written communication skills; communicate clearly and respectfully with customers and teammates
• Basic math and reading skills for pricing, labels, equipment, and inventory
• Good problem‑solving abilities and attention to detail
• Physical ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Maintain integrity and adhere to all store policies, safety standards, and the collective bargaining agreement