General Manager - Wastewater Operations

Job Overview

Under the leadership of the VP of Operations, the General Manager provides strategic and operational leadership for all market functions, including trucking, wastewater processing, composting, and railyard operations. The role oversees the full operational lifecycle—from sales, administration, project management, service delivery, plant processing, to cross‑functional coordination. The General Manager leads a team of operations managers, sales, compliance, project managers, maintenance, and administrative support staff, collaborating with accounting, human resources, safety, information technology, and sales & marketing to exceed annual performance expectations.

Responsibilities

• Lead and manage all operational and sales functions across trucking, wastewater treatment, composting, and railyard logistics.
• Optimize deployment of human, financial, and asset resources to meet current and future demand.
• Develop and articulate the overall strategic direction for the business, aligning it with market opportunities and organizational capabilities.
• Develop and retain a high‑performing workforce by fostering a positive work environment, promoting professional growth, and ensuring effective team collaboration.
• Establish and continuously improve operational processes, methodologies, and tools to enhance efficiency, quality, and predictability.
• Lead and manage organizational change initiatives, ensuring smooth transitions and adoption of new strategies, processes, or technologies.
• Ensure all business activities comply with relevant laws, regulations, environmental and industry standards, and ethical guidelines.
• Manage the company’s fleet of vehicles, equipment, and other assets, ensuring optimal utilization, maintenance, and safety compliance.
• Collaborate with cross‑functional groups such as human resources, safety, IT, accounting & finance, and sales & marketing to ensure seamless operational performance.
• Cultivate a high‑performance, result‑driven culture by empowering team members to take ownership, make decisions, and drive outcomes.
• Foster an environment of trust, accountability, and continuous learning to encourage innovation, collaboration, and personal growth.
• Partner with talent acquisition to hire and retain top talent across operational and support roles, aligning with organizational values and goals.
• Implement retention strategies that support career growth, job satisfaction, and workforce stability.
• Manage P&L responsibilities, ensuring financial targets are achieved.
• Monitor and meet KPIs and operational metrics, identifying trends and implementing improvements.
• Represent the company in customer engagements, community relations, and industry events.
• Build and maintain strong relationships with key customers, ensuring high levels of satisfaction and service delivery.
• Ensure service expectations are met or exceeded.
• Champion a proactive safety culture across all operational sites, promoting accountability and continuous improvement.
• Ensure compliance with all local, state, and federal safety regulations and company policies.
• Analyze safety data and incident reports to identify trends and implement corrective actions.
• Drive a culture of continuous improvement by proactively identifying operational inefficiencies and implementing innovative solutions.
• Demonstrate a strong bias for action by addressing complex challenges with urgency, data‑driven decision‑making, and cross‑functional collaboration to enhance performance, reduce costs, and improve service delivery.
• Other duties as assigned.
• Supervise the administrative support function along with the operations management team.

Qualifications

• Bachelor’s degree in Business, Operations Management, Environmental Science, or a related field (preferred).
• 5–7 years of experience in operations leadership, preferably in environmental services, environmental construction/drilling, project‑based business, or industrial logistics.
• Proven ability to manage complex, multi‑site operations and cross‑functional teams.
• Strong financial acumen with 3–5 years of P&L responsibility.
• Familiarity with safety management systems and IT infrastructure in operational settings.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Access).
• Excellent leadership, communication, and problem‑solving skills.

Pay

Competitive hourly pay: market‑based pay with annual performance reviews and pay increases based on company and individual performance.

Benefits

• Choice of one of three medical plans, plus dental and vision coverage.
• 401(k) plan with a 5% company match.
• Training programs and advancement opportunities in wastewater operations and environmental services.
• Generous paid time off policy that accrues from day 1, including floating and company‑paid holidays.
• Company‑paid life and disability insurance.
• Employee assistance program.
• Supportive leadership that values safety, professionalism, and growth.