General Manager, Verizon Networks Programs

About the role

This key management position is responsible for account management, customer relations, and operations facilitators. This will include managing and leading CTDI program management team. The General Manager will work directly with our customers to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branches.

Responsibilities

• Ensure that customer’s service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Responsible for P&L/Budget management for branch locations.
• Supervise and motivate a staff of Branch Managers.
• Monitor and manage all revenues and expenses that impact P&L performance.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.

Required Skills

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem solving ability.
• Strong financial skills/background.
• Results driven mentality.
• Must be able to understand technical language to be able to address repair needs in PICS and RAN

Required Experience

• 10–15 years of proven Operations management experience required.
• 10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MS Office (Word, Excel, Access and Project), report preparation, and data analysis.

Education

Minimum of a B.S. Degree in Business Management or a related discipline is preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement