General Manager Southside Richmond Hopewell/Colonial/Petersburg

About the role

We are looking for multiple General Managers for the future in Southside Richmond. Previous hotel GM/AGM experience is required. The General Manager is responsible for the overall success of the hotel, including revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

Requirements

• Previous hotel General Manager or Assistant General Manager experience required

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L statements
• Work through team members to assist and initiate corrective actions
• Monitor cost and inventory matrices
• Create the Annual Budget for the hotel
• Assist with Capital Improvement projects
• Actively participate in Sales Initiatives including weekly teleconferencing calls and revenue management calls
• Forecast projections weekly
• Actively participate in creating the Annual Marketing Plan
• Pass Brand-initiated Quality Assurance inspections
• Provide corrective actions for any deficiencies
• Maintain knowledge of product and service quality standards for the Brand
• Ensure adherence to Brand standards
• Ensure all safety standards are maintained
• Monitor Customer Service scores through Brand Reports, Social Media, and third-party sites
• Ensure deficiencies are addressed and corrected
• Ensure best practices are used in hiring and training
• Assist or establish training and development programs for all associates
• Manage key managers and assume direct responsibility for human resources, including progressive discipline, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation
• Administer annual performance reviews of immediate reports; oversee annual reviews of all team members
• Ensure acquisition of competitive talent and promote opportunities to attract and retain a high-performing diverse workforce
• Execute and monitor goals and strategies assigned to the hotel
• Ensure all staffing levels are met and make arrangements to ensure such
• Create and maintain a positive, professional working environment
• Ensure each associate adheres to a strict code of providing excellent and consistent service through Brand Directed Initiatives
• Maintain favorable relations with Corporate Office staff by responding to questions and requests
• Consistently supply accurate and timely financial and operating data
• Give Corporate Office staff accurate and reliable information and complete all month-end reports accurately and on time
• Regularly communicate with Corporate Office staff
• Carry out all other duties and special projects as assigned
• Carry out any reasonable request directed by the Owner, VP of Operations & Sales, or Regional/Area Manager