General Manager, Service & Solutions

About the role

As General Manager – Service & Solutions, you will drive the service business operations for the Albany, NY territory in collaboration with customers and colleagues. Your mission is to promote a positive culture focused on safety, quality, and customer satisfaction while achieving profitable business results. You will lead a union-represented workforce and bring progressive leadership experience with relevant service expertise in a consultative selling environment.

Responsibilities

• Execute and own an annual business plan and budget.
• Manage and develop a local service business, ensuring customer satisfaction and profitable growth.
• Lead, coach, and reinforce a team, fostering a culture of learning and development.
• Promote and uphold a strong safety culture within the branch.
• Collaborate with customers to deliver innovative solutions that meet their needs.
• Drive operational excellence in service delivery, quality, and safety goals.

Requirements

• Bachelor’s degree in construction management, engineering, or a related field, or 7+ years of experience in a relevant industry.
• Progressive leadership experience in a service-oriented, consultative selling environment.
• Experience managing a union-represented workforce.
• Commitment to fostering a culture of safety, quality, and innovation.
• Strong focus on customer satisfaction and business profitability.

Benefits

• Competitive salary with an annual bonus plan at 25% target incentive based on company and individual goals.
• 401K with employer match and non-elective contribution.
• Comprehensive well-being program, including medical, prescription, dental, and vision insurance.
• Digital health solutions, telehealth, and health savings account (HSA).
• Flexible spending accounts (FSAs) and employee family assistance program (EFAP).
• Family and medical leave, parental leave, and leave to care for a domestic partner.
• Paid time off and holidays.
• Company-paid life, AD&D, short-term, and long-term disability insurance.
• Supplemental life, AD&D, critical illness, hospital indemnity, and accident insurance.
• Identity theft protection and legal insurance.
• KONE Credit Union and tuition reimbursement.
• Commuter benefits.

Pay

The hiring range for this role is $152,600.00 – $200,235.00. The final compensation package will depend on the candidate’s skills, experience, certifications, and location.

About KONE

KONE is a global leader in elevators, escalators, and automatic building doors, as well as maintenance and modernization solutions. Founded in 1910, we operate in over 60 countries and are recognized for innovation and sustainability. Our mission is to improve urban life by making people’s journeys safe, convenient, and reliable. We foster a collaborative, creative, and supportive work environment with a strong focus on safety, quality, and employee engagement.