General Manager, Senior Home Care

Key Responsibilities

• Lead day-to-day operations across the Clintonville and Westerville offices
• Create alignment, accountability, and consistency across both territories
• Oversee caregiver recruiting, hiring, onboarding, and retention
• Strengthen client intake, lead conversion, and overall service experience
• Improve scheduling, match quality, and service reliability
• Ensure strong compliance, documentation, and operational readiness
• Coach, mentor, and develop team members while reinforcing high standards
• Step in operationally when needed to remove bottlenecks and protect performance
• Help drive strong KPI performance across growth, retention, service, and execution

Qualifications

• Proven leadership experience in a fast-moving, people-intensive service environment
• Strong operational management experience with accountability for people, process, and performance
• Ability to coach and develop a team while also stepping into operational details when needed
• Strong communication, judgment, organizational discipline, and problem-solving skills
• Ability to remain calm under pressure and manage multiple priorities professionally
• Experience in home care, home health, hospice, senior living, healthcare staffing, or a related service business preferred
• LPN or RN background preferred, but not required
• Reliable transportation and ability to work across Clintonville and Westerville as needed