General Manager, San Juan Country Club

About the role

The San Juan Country Club, a traditional, understated, family club, is seeking a positive, engaged, and highly capable professional with strong leadership experience to serve as its General Manager. The ideal candidate will embody a confident leadership style that promotes a positive culture, emphasizing team development, organizational consistency, process management, and financial management skills, while maintaining high levels of member satisfaction.

Responsibilities

• Develops meaningful relationships with members and their families, growing understanding of their desires.
• Provides quality leadership and a positive, upbeat image for the Club and its amenities.
• Leads with the commitment to provide members with premier service in casual and fine dining, recreational excellence, quality products, and an exciting calendar of club events.
• Maintains detailed records on events.
• Applies best practices in club organizational management by providing processes and procedures in identified areas.
• Plans work schedule to be visible and accessible to members and guests.
• Ensures smooth, efficient daily operation of the club to provide members and guests with an environment of excellence in hospitality.
• Oversees a top-rated food and beverage operation with appealing menus and exemplary service.
• Addresses and resolves member complaints and suggestions in areas such as general service, golf programs, employee attitude, maintenance, and the cosmetic appearance of the facility.
• Works with the Board and Membership Committee on new member invitation activities.
• Creates and emphasizes a "one team" culture with all department heads and staff.
• Affirms and develops professional talent within the staff.
• Maintains employment programs and recruitment efforts that position the club as a sought-after place to work, especially for wait staff and entry-level employees.
• Interacts with department managers regarding the appraisal, discipline, and/or discharge of any employee.
• Provides training and further development for all department heads and other personnel.
• Creates an environment of true team spirit among the staff.
• Ensures a positive and healthy working environment throughout the club, free of safety risks and all forms of employee harassment.
• Prepares the annual operating plan and capital budgets and, after Board approval, manages and controls operations to attain desired results.
• Provides input to all department heads, professional staff, and key personnel in projecting and developing budgets, capital spending plans, fiscal controls, and operational guidelines.
• Installs controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies.
• Maintains an up-to-date management information system that delivers timely and accurate information for all areas of the club.

Requirements

• A minimum of five years of verifiable, progressive leadership and management experience in an active, private member-focused club environment or an equivalent combination of related education and experience.
• A verifiable career track demonstrating a record of tenure and commitment to previous employers, with career moves for skill enhancement rather than unplanned changes.
• Strong general leadership skills with a demonstrated record of team development, financial performance, diverse recreational amenity management, quality food and beverage programming, exceptional member/guest service programming, strategic planning, and goal achievement.
• A degree in Hospitality Management or Business, or substantial private club or hospitality experience, is highly desirable.
• A Certified Club Manager (CCM) designation is preferred but not required.
• PGA membership is preferred but not required.

Qualifications

• Proven, thoughtful "listener" with a desire to be an interactive "thought partner" with the Board and Committees.
• Highly approachable, appreciative of input, and able to appropriately filter such input to implement the Club's goals and objectives.
• Transparency, honesty, and direct feedback are highly valued personal characteristics.
• Attention to detail and follow-up skills are important personal characteristics.

Skills

• Leadership and management experience in a private member-focused club environment.
• Strategic planning and goal achievement.
• Team development and financial performance.
• Diverse recreational amenity management (golf, family activities).
• Quality food and beverage programming.
• Exceptional member/guest service programming.
• Effective communication and interpersonal skills.
• Ability to resolve member complaints and suggestions.
• Experience with budget preparation and control.
• Experience with employee recruitment and retention.
• Experience with employee training and development.

Benefits

The club will provide a compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to: Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package, including association membership. Compensation range is $125,000 to $140,000 plus benefits and bonus.

Pay

Salary is open and commensurate with qualifications and experience.

Schedule

Not specified.

Contact Information

Email: dturner@pgahq.com
kwalls@pgahq.com