General Manager - RT0645

About the role

At RaceTrac, our General Managers don’t just run a store—they lead a team, drive profitability, and create unforgettable guest experiences. You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success in a fast-paced, guest-focused environment where no two days are the same.

Benefits

• Competitive pay and performance-based incentives
• Career growth opportunities—we promote from within
• Comprehensive training and development to enhance your leadership skills
• Operate with an entrepreneurial mindset with guided support focused on your people and guests
• Complete benefits package including medical, dental, vision, 401(K), paid time off (PTO), and more

Responsibilities

• Lead & Develop a Winning Team
  • Foster a guest-obsessed culture, ensuring every guest interaction is exceptional
  • Recruit, train, and mentor team members, preparing them for growth opportunities
  • Provide continuous feedback, coaching, and performance management
  • Create a positive and engaging work environment where team members feel valued
• Drive Store Performance & Profitability
  • Execute operational plans to meet sales, labor, and profitability goals
  • Analyze sales, margin, and labor reports to identify opportunities for improvement
  • Operationalize marketing strategies to boost food sales and promotions
  • Monitor inventory, cash handling, and store expenses to optimize financial results
• Ensure High Standards in Food & Safety
  • Lead by example in upholding food safety and sanitation standards
  • Conduct regular quality checks to ensure food and beverage offerings meet or exceed expectations
  • Train and enforce compliance with food handling, safety regulations, and company policies
• Maintain a Clean & Organized Store
  • Ensure the store is always clean, well-stocked, and visually appealing
  • Proactively address maintenance needs and vendor relationships
  • Oversee scheduling and payroll execution to ensure proper staffing levels

Requirements

• 5+ years of retail, food service, or restaurant management experience (high-volume preferred)
• Strong leadership, coaching, and team-building skills
• Ability to analyze business metrics and make data-driven decisions
• Proficiency in Microsoft Office Suite and financial reporting
• Knowledge of labor laws and staffing best practices

Qualifications

• High School Diploma or GED, in progress or completed
• Ability to lift up to 50 lbs. and perform physical tasks, as needed
• Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required)