General Manager: Ring Concierge (Boca Raton, FL)

About the Role

We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, located in Boca Raton, FL. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience.

Position Qualifications

• 5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals.
• GIA Certification is preferred but not required.
• Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.
• Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
• Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
• Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Must be 18+ years of age.

Compensation

$70,000 - $90,000 annually. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
• Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
• Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
• Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
• Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
• Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
• Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap offers a competitive total rewards package, which includes:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.