General Manager (Retail/Storage) - CA23

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. With $6.7 billion in assets under management, the firm is among the largest private owners and operators of self-storage properties globally, managing 320+ assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands.

About the role

As a General Manager at Prime Storage Group, you will lead the daily operations of our self-storage facilities. This dynamic role involves customer interactions, property maintenance, and driving sales to maintain high occupancy levels.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations and handle tenant communications with compassion
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Requirements

• 2–4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree)
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook
• Physically able to perform routine maintenance duties daily, including walking the property, maintaining cleanliness, weeding, operating power tools, and changing light bulbs
• Must be able to lift 50 lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Benefits

• A healthy work/life balance; most facilities close by 6:00 PM and are closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability, and long-term disability insurance
• A 401(k) program with company matching
• Paid time off and paid holidays
• Career advancement opportunities

Pay

USD $21.00 – USD $23.00 per hour