General Manager, Residential Dining (multiple opportunities)

About the role

The General Manager for Residential Dining is responsible for managing a large residential dining facility and all food service operations within the space. This position is a key partner with building staff, departments and/or student groups in providing programmatic support. Additionally, the position must manage a highly-prescribed franchise with a dedicated manager while balancing the business needs of HFS.

Responsibilities

• Leadership – 30% Ensures that the vision, values and priorities of UW Dining and the Department are reflected in the unit’s work. Maintains visibility and accessibility with customers, building managers and staff members.

• Operations and Customer Service – 20% Creates, manages and adjusts staffing schedules to meet daily production and service needs. Maintains facilities, including front and back of the house areas in accordance with health and safety standards. Identifies and recommends strategies for introducing, promoting and evaluating new product lines.

• Fiscal Management – 20% Develops business plans, processes, procedures and budgets in collaboration with Food Services leadership and HFS Budgeting & Finance staff. Monitors and reviews reports, including financial statements, production records, staffing schedules and inquiries from the HFS Financial team.

• Culinary Focus and Results – 10% Uses established systems and processes for product and new concept development. Collaborates with the executive chef, onsite management team and Associate Director in the implementation of menus and services.

• Supervision – 20% Provides guidance to direct reports on requirements and/or opportunities for learning and professional development. Engages with supervisor and HFS Human Resources when there is a performance problem that is not corrected through coaching and counseling.

Requirements

• Bachelor’s degree in hospitality, business administration or related field.

• Minimum of three years of management in the food service industry to include supervision of staff.

• Excellent interpersonal, organizational, analytical, communication and problem-solving skills.

• Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.

Preferred Qualifications

• Experience in an area of college or university.

• Valid Washington State Driver’s License, to operate UW Vehicles.

• ServSafe certification within three months of hire and maintenance of certification thereafter.