General Manager, Quick Quack Car Wash, Earn Up To $100,000 a year!

About the role

The Store Leader (General Manager) at Quick Quack Car Wash is responsible for running their own shop, including sales, hiring, training, leading, managing, full P&L responsibility, and helping team members achieve their goals.

Responsibilities

• Erects and maintains customer service, oversees operations, and maximizes sales through world-class customer service and a high-quality customer experience.
• Hires and retains a great team of smart, kind, and driven people.
• Invests time to help each member of their team achieve their personal and professional goals.
• Regularly provides feedback regarding performance, offering opportunities for improvement.
• Grows top-line revenue and membership by ensuring each guest is greeted with enthusiasm and kindness.
• Ensures compliance with all policies and procedures through regular meetings and training of team members.
• Handles discipline and termination of team members as needed and in accordance with policy.
• Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.
• Oversees the productivity, breaks, and daily scheduling of all team members.
• Maintains location financials; contributes towards reaching financial goals.
• Prepares and handles daily cash deposits.
• Orders, stocks, and maintains merchandise and inventory for the location.
• Handles vehicle damage claims with a sense of urgency.
• Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Properly uses membership approach when interacting with new customers.
• Performs other duties as assigned.

Qualifications and Requirements

• Strong leadership and communication skills.
• Record of developing Team Members and Leaders.
• Self-motivated, and results-driven leader.
• Experience leading a membership model (preferred).
• Experience managing a preventative maintenance program or something similar (preferred).
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
• 2 years or more of being responsible for the results of a high-performing store, location, or company.
• Hiring the right Team Members.
• Training and mentoring Team Members.
• Managing Cost/Expenses/Scheduling.
• Ensuring product and location represent company standards on-site at all times (brand, cleanliness, product quality).
• Responsible and familiar with Profit and Loss Statements.
• Retail experience preferred.
• High school diploma or equivalent, college degree preferred.
• Prolonged periods standing and working on cash register or related equipment.
• Must be able to lift up to 15 pounds at times.
• Must have a valid driver's license.

Benefits

• Monthly bonuses.
• Free car washes.
• Health benefits.
• 401k program with a company match.
• Sales prizes and competitions with fun awards.

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.