General Manager, Quick Quack Car Wash, Earn Up To $100,000 a year!

About the role

The Store Leader (General Manager) at Quick Quack Car Wash is responsible for running their own shop, including sales, hiring, training, leading, managing, full P&L responsibility, and changing lives for the better. The role involves greeting and interacting with customers, leading a team by example, and ensuring maximum sales through world-class customer service.

Responsibilities

• Establishes and maintains customer service
• Oversees the operation of a location
• Ensures maximum sales through world-class customer service and providing a high-quality customer experience
• Hires and retains a great team of smart, kind, and driven people
• Invests time to help each member of their team achieve their personal and professional goals
• Regularly provides feedback regarding performance, providing an opportunity to improve skills
• Grows top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness
• Is relentless in providing a clean and safe environment for their team and guests
• Loves working outdoors with the team and constantly teaching, coaching, and inspiring the great people they work beside
• Provides customers a positive experience worth talking about
• Ensures compliance with all policies and procedures through regular meetings and training of team members
• Handles discipline and termination of team members as needed and in accordance with policy
• Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety
• Oversees the productivity, breaks, and daily scheduling of all team members
• Makes sure location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary
• Properly uses membership approach when interacting with new customers
• Prepares and handles daily cash deposits
• Orders, stocks, and maintains merchandise and inventory for the location
• Handles vehicle damage claims with a sense of urgency
• Performs other duties as assigned

Qualifications and Requirements

• Strong leadership and communication skills
• Record of developing Team Members and Leaders
• Self-motivated, and results-driven leader
• Record of driving results (revenue, EBITDA, etc.)
• Excellent customer service skills
• Experience leading a membership model (preferred)
• Experience managing a preventative maintenance program or something similar (preferred)
• Must be able to read, count, and write accurately
• Must be able to work various hours, weekends, and holidays
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards
• 2 years or more of being responsible for the results of a high performing store, location, or company
• Hiring the right Team Members
• Training and mentoring Team Members
• Managing Cost/Expenses/Scheduling
• Ensuring product and location represent company standards on site at all time (brand, cleanliness, product quality)
• Responsible and familiar with Profit and Loss Statements
• Retail experience preferred
• High school diploma or equivalent, college degree preferred
• Prolonged periods standing and working on cash register or related equipment
• Must be able to lift up to 15 pounds at times
• Must have a valid driver's license

Benefits

• Monthly bonuses
• Free car washes
• Health benefits
• 401k program with a company match
• Sales prizes and competitions with fun awards

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.