General Manager, Quick Quack Car Wash, Earn up to $100,000 a Year!

About the role

This is a dynamic leadership position for a results-oriented leader who wants the challenge of running their own shop including sales, hiring, training, leading, managing, full P&L responsibility and most importantly, changing lives for the better! The mission statement at Quick Quack Car Wash is “we change lives for the better” and we are looking for smart, kind and driven people who will get to know their team and help them achieve their personal and professional goals. Our people personify our company values of smart, kind and driven and do things the QQ way: Fast, clean, loved… everywhere!

Responsibilities

• Hires and retains a great team of smart, kind, and driven people.
• Invests time to help each member of their team achieve their personal and professional goals.
• Regularly provides feedback regarding performance, providing an opportunity to improve skill.
• Constantly learns and becomes better in their leadership skills.
• Grows top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.
• Is relentless in providing a clean and safe environment for their team and guests.
• Affords the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.
• Collaborates with our excellent maintenance experts who will help them maintain their soap and equipment.
• Loves working outdoors with the team and constantly teaches, coaches, and inspires the great people you work beside.
• Provided customers a positive experience worth talking about.
• Ensures compliance with all policies and procedures through regular meetings and training of team members.
• Handles discipline and termination of team members as needed and in accordance with policy.
• Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.
• Oversees the productivity, breaks, and daily scheduling of all team members.
• Maintains the performance of location financials; contributes towards reaching financial goals.
• Prepares and handles daily cash deposits.
• Orders, stocks, and maintains merchandise and inventory for the location.
• Handles vehicle damage claims with a sense of urgency.
• Safeguards the location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Properly uses membership approach when interacting with new customers.
• Performs other duties as assigned.

Qualifications and Requirements

• Strong leadership and communication skills.
• Record of developing Team Members and Leaders.
• Self-motivated, and results driven leader.
• Record of driving results (revenue, EBITDA, etc.).
• Excellent customer service skills.
• Experience leading a membership model (preferred).
• Experience managing a preventative maintenance program or something similar (preferred).
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
• 2 years or more of being responsible for the results of a high performing store, location, or company.
• Hiring the right Team Members.
• Training and mentoring Team Members.
• Managing Cost/Expenses/Scheduling.
• Ensures product and location represent company standards on site at all time (brand, cleanliness, product quality).
• Responsible and familiar with Profit and Loss Statements.
• Retail experience preferred.
• High school diploma or equivalent, college degree preferred.
• Prolonged periods standing and working on cash register or related equipment.
• Must be able to lift up to 15 pounds at times.
• Must have a current driver's license and be able to meet company driver eligibility criteria.
• Eligibility for this role at Quick Quack Car Wash requires a clean driving record, meaning that you may not have any major moving violations or serious preventable accidents within the last 3-5 years. Must have a current Driver’s License (not suspended or expired).

Benefits

• 401(k) with a company match.
• Dental insurance.
• Employee discount.
• Health insurance.
• Opportunities for advancement.
• Paid time off.
• Paid training.
• Referral program.
• Vision insurance.