General Manager - Off-Track Betting Operations

About the role

The General Manager, OTB Operations administers, directs, and coordinates the business plan and day-to-day operations of all off-track betting (OTB) parlors in Louisiana owned by Fair Grounds Racecourse & Slots, personally or through subordinate managers. This role is field based, with a primary focus on driving revenue growth, optimizing the cost structure of the OTB network, and improving guest service and operational consistency across all locations.

Responsibilities

• Direct and oversee daily operations, business planning, and financial performance of all Fair Grounds OTB locations through parlor managers.
• Develop strategies to increase revenue, improve operational efficiency, and optimize expenses.
• Establish, implement, and monitor standardized operating policies, procedures, and CDI directives.
• Partner with Technical, Maintenance, IT, and warehouse teams to ensure efficient operations, gaming system performance, and timely issue resolution.
• Oversee food & beverage operations, including inventory, MICROS, vendor management, and kitchen operations.
• Coordinate communication between OTB locations and Fair Grounds leadership through regular meetings and operational updates.
• Oversee cage operations, vault controls, cashiering, variances, drops, deposits, Player's Bank, Everi, TwinSpires Club, DRF sales, VP rakes, fills, and IRS payouts.
• Review cashier reconciliations, end-of-day reports, and gaming transactions to ensure accuracy and compliance.
• Resolve customer disputes, cashiering issues, and gaming equipment concerns.
• Partner with Compliance on AML investigations, reporting, and training.
• Partner with HR on recruitment, performance management, coaching, corrective action, investigations, employee relations, FMLA, leaves of absence, and workers' compensation.
• Recruit, train, develop, mentor, and evaluate OTB management while conducting performance reviews and goal setting.
• Lead employee engagement initiatives, management meetings, recognition programs, and responsible gaming awareness.
• Collaborate with Marketing to execute promotions, VIP programs, events, drawings, and monthly marketing initiatives.
• Partner with Finance on budgets, capital planning, P&L reviews, expense management, Ariba processing, and financial reporting.
• Develop and implement capital improvement plans, including gaming equipment and facility investments.
• Partner with Security, Surveillance, Compliance, and local law enforcement to ensure guest safety, regulatory compliance, and risk mitigation.
• Oversee investigations, accident reporting, safety inspections, AED maintenance, and litigation support.
• Ensure locations remain clean, safe, and operational through effective facilities management and vendor oversight.
• Ensure compliance with all gaming, safety, licensing, and regulatory requirements, including AML, LSRC, LGCB, LSP, ATC, Health Department, and fire inspections.
• Maintain compliance documentation, audit records, permits, and serve as the primary