General Manager - North Hills

About the role

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands-on leadership role that combines business management with active instruction and community engagement. General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.

Responsibilities

• Leadership & Team Development: Lead, coach, and develop instructors and Studio Leads; recruit and onboard new team members; provide consistent feedback and conduct regular performance conversations; foster an engaging and accountable team culture; identify and develop future leaders through coaching, mentorship, and succession planning.
• Studio Operations & Member Experience: Own daily studio operations; ensure exceptional hospitality and client experience; manage class & staffing schedules; oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards; resolve client concerns promptly; continuously evaluate and improve operational processes to increase efficiency and consistency.
• Sales & Business Performance: Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses; analyze KPIs and implement action plans; develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue; coach team members on consultative selling, membership upgrades, renewals, and client retention.
• Community Engagement: Build relationships within the local community; develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth; support social media and community partnerships; represent JETSET as a brand ambassador.
• Financial & Business Partnership: Monitor financial performance; provide regular business updates to ownership; recommend operational improvements; ensure accountability for profitability, payroll management, expense control, and overall studio performance.

Requirements

• 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
• Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context
• Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written
• Strong sales instincts with experience driving revenue targets and coaching others to do the same
• Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
• Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail
• Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued
• Hands-on experience in a fitness instruction or coaching capacity is strongly preferred
• Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred
• Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers
• Ability to stand and move throughout the studio for extended periods
• Ability to lift up to 30 pounds
• Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require

Benefits

• Paid time off (PTO)
• Complimentary or discounted JETSET Pilates classes
• Professional development opportunities
• Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location