General Manager - Market Restaurants

About the role

The Restaurant General Manager oversees daily operations, financial performance, and guest experience of the restaurant and bar. This role ensures exceptional service, high-quality food and beverage offerings, and a well-trained, motivated team while driving revenue growth, controlling costs, and upholding brand standards.

Responsibilities

• Oversee daily restaurant and bar operations to ensure efficiency, profitability, and exceptional guest experiences
• Lead, train, and develop front of house restaurant team to maintain high service and quality standards
• Maintain financial performance, including revenue, costs, and profitability, while implementing strategies for growth
• Ensure compliance with health, safety, and sanitation regulations, as well as brand and company standards
• Develop and maintain relationships with guests, addressing concerns and enhancing customer satisfaction
• Collaborate with the culinary team to refine menus, optimize food costs, and ensure consistency in quality
• Manage inventory, purchasing, and vendor relationships to control costs and maintain adequate supplies
• Drive sales and marketing efforts, including promotions, events, and partnerships to attract guests
• Oversee scheduling and labor management to balance operational needs with labor cost control
• Analyze guest feedback and operational data to implement continuous improvements
• Collaborate with hotel leadership to align restaurant operations with overall business objectives
• Foster a positive workplace culture that emphasizes teamwork, accountability, and professional growth
• Other duties as assigned

Qualifications

• Education & Experience Requirements: Bachelor’s degree in Hospitality Management or related degree preferred; 7+ years’ experience in restaurant management, preferably in upscale full-service operations
• Knowledge, Skills & Abilities: Extensive knowledge of restaurant and bar operations, including front- and back-of-house functions; Proficient knowledge in Microsoft Word, Excel and PowerPoint; Strong leadership and team management skills with the ability to motivate and develop staff; Strong financial acumen, including budgeting, forecasting, cost control, and P&L management; Excellent customer service and problem-solving skills to enhance guest satisfaction; Ability to analyze data, identify trends, and implement operational improvements; Strong understanding of food and beverage industry standards, trends, and best practices; Proficient in restaurant POS systems, reservation platforms, and basic office software; Proficient knowledge of health, safety, and sanitation regulations in the hospitality industry; Proficient and effective communication skills for team leadership, guest interactions, and stakeholder engagement; Ability to develop and execute marketing and promotional strategies to drive revenue; Strong time management and organizational skills to oversee multiple priorities; Strong conflict resolution and decision-making skills to handle challenges effectively; Ability to work flexible hours, including nights, weekends, and holidays as needed

Job Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks